MSACMT251A
Apply quality standards

This unit is based on LMTQAGN01A Apply quality standards.This unit covers the skills and knowledge required to apply quality standards to work operations in a manufacturing enterprise.

Application

In a typical scenario, an employee is expected to take responsibility for the quality of their own work, and to take actions specified in the procedures and within the scope of their job and authority to ensure that quality standards are met.

This unit requires the application of skills associated with interpreting and applying workplace standards and identifying and addressing problems that interfere with quality outcomes. The unit requires initiative, enterprise and self management to ensure quality standards are achieved.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Assess own work

1.1. Continuously check completed work against workplace standards relevant to the operation being undertaken

1.2. Demonstrate an understanding of how the work activities and completed work relate to the next production process or processes and to the final products concerned

1.3. Identify and isolate faulty pieces/components or final products/batches

1.4. Record and/or report the faults and any identified causes to the supervisor concerned where required in accordance with workplace procedures

2. Assess quality of received component parts/materials

2.1. Continuously check received materials, component parts or final products against workplace standards and specifications for conformance

2.2. Demonstrate an understanding of how the received materials or component parts relate to the current operation and how they contribute to the final quality of the product

2.3. Identify and isolate faulty material or component parts related to the operator's work

2.4. Record and/or report the faults and any identified causes to the supervisor concerned where required, in accordance with workplace procedures

2.5. Identify causes of any identified faults and take corrective action specified in the workplace procedures

3. Measure parts/materials

3.1. Measure materials, component parts or products, as required, using the appropriate measuring instruments in accordance with workplace procedures

4. Record information on production indicator

4.1. Record basic information on the quality and other indicators of production performance in accordance with workplace procedures

5. Investigate causes of quality deviations

5.1. Investigate and report causes of deviations from specified quality standards for materials, component parts or final products, as required, using the appropriate measuring techniques in accordance with workplace procedures

5.2. Recommend suitable preventative action based on workplace quality standards and the identified causes of deviations from specified quality standards of materials, component parts or final products

Required Skills

Required skills

interpret work instructions, specifications, standards and patterns appropriate to the assessee's work

carry out relevant visual inspections of materials, component parts and final products

carry out relevant physical/chemical measurements or tests

maintain accurate work records in accordance with procedures

carry out work in accordance with OHS policies and procedures

meet work specifications

communicate effectively within defined workplace procedures

interpret and apply defined procedures

Required knowledge

relevant quality standards, policies and procedures

relevant production processes, materials and products

basic characteristics of materials used in the relevant production processes

safety and environmental aspects of relevant production processes

relevant measurement techniques and quality checking procedures

workplace procedures

reporting procedures

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the assessment guidelines for this training package.

Overview of assessment requirements

Competence should be demonstrated in the appropriate work context dependent on the level of responsibility being exercised.

Work is assessed in accordance with enterprise quality standards, relevant statutory requirements, organisation insurance requirements, OHS legislation, manual handling procedures and relevant health regulations.

What are the specific resource requirements for this unit?

Access to real or appropriately simulated production situations including areas, materials, equipment, and information on work specifications/patterns, relevant safety procedures and regulations, quality standards, organisation procedures and customer requirements.

What critical aspects of evidence are required to demonstrate competency in this unit?

Assessment must confirm appropriate knowledge and skills to:

interpret, relevant work instructions, standards and specifications appropriate to the assessee's work

check and measure the relevant quality parameters

interpret the results of quality checks in terms of specifications, patterns and work standards

take required action where standards of materials, component parts, final product or work processes are found to be unacceptable

maintain accurate records.

In what context should assessment occur?

Assessment may occur on the job or in an appropriately simulated environment.

Are there any other units which could or should be assessed with this unit or which relate directly to this unit?

This unit may be assessed in conjunction with the other relevant units.

In some contexts it may be necessary to use specific measuring equipment to check the quality and this may required competence in using that equipment. Where that is the case, it is appropriate to assess this unit in conjunction with that other relevant unit.

What method of assessment should apply?

Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the elements, Performance Criteria, skills and knowledge. A holistic approach should be taken to the assessment.

Assessors should gather sufficient, fair, valid, reliable, authentic and current evidence from a range of sources. Sources of evidence may include direct observation, reports from supervisors, peers and colleagues, project work, samples, organisation records and questioning. Assessment should not require language, literacy or numeracy skills beyond those required for the unit.

The assessee will have access to all techniques, procedures, information, resources and aids which would normally be available in the workplace.

The method of assessment should be discussed and agreed with the assessee prior to the commencement of the assessment.

What evidence is required for demonstration of consistent performance?

Applies underpinning knowledge and skills when:

interpreting work instructions, specifications, standards and patterns appropriate to the assessee's work

describing consequences

completing tasks

identifying improvements within defined procedures

applying safety precautions relevant to the task

assessing operational capability of specified equipment used and work processes.

Shows evidence of application of relevant workplace procedures including:

quality procedures

hazard policies and procedures including codes of practice relevant to their job within defined procedures

job procedures and work instructions

waste, pollution and recycling management processes within defined procedures

action taken promptly, accidents and incidents reported in accordance with statutory requirements and enterprise procedures

recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others in accordance with workplace procedures

work completed systematically with attention to detail without damage to goods, equipment or personnel.

What evidence is required for demonstration of consistent performance?

Applies underpinning knowledge and skills when:

interpreting work instructions, specifications, standards and patterns appropriate to the assessee's work

describing consequences

completing tasks

identifying improvements within defined procedures

applying safety precautions relevant to the task

assessing operational capability of specified equipment used and work processes.

Shows evidence of application of relevant workplace procedures including:

quality procedures

hazard policies and procedures including codes of practice relevant to their job within defined procedures

job procedures and work instructions

waste, pollution and recycling management processes within defined procedures

action taken promptly, accidents and incidents reported in accordance with statutory requirements and enterprise procedures

recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others in accordance with workplace procedures

work completed systematically with attention to detail without damage to goods, equipment or personnel.


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Work site environment

Work may be conducted in a large scale production or small business situation.

Quality parameters

Quality parameters may include:

finish

size

durability

product variations

materials

alignment

colour

damage and imperfections.

Quality checks

Quality checks may include:

visual inspection

physical measurements

chemical tests

checks against patterns, templates and guides.

Measure

Measure includes those measurements which may be taken by the employee in the work place/at their work station.

Procedures

Procedures include all work instructions, standard operating procedures, formulas/recipes, batch sheets, temporary instructions and similar instructions provided for the operation of the plant. They may be written, verbal, computer based or in some other form.

For the purposes of this Training Package, 'procedures' also includes good operating practice as may be defined by industry codes of practice (eg Good Manufacturing Practice (GMP), Responsible Care) and government regulations.

Indicators of production performance

Indicators of production performance include things like number of items/production rate, delays and causes of delays (where known) and other information as specified in the procedures.

Data entry/recording

Data entry/recording may include:

keyboard

written (including ticks or signs)

verbal.

Sources of information/ documents

Sources of information/documents may include:

quality and Australian standards and procedures

work instructions, patterns, designs and recipes

organisation work procedures

manufacturer instructions for materials and equipment

organisational or external personnel

customer requirements.

Investigate and report

Investigate and report in this unit is used to mean following set procedures defined for such investigations.

These procedures could include verbal instructions, documented procedures or other quality procedures as implemented within an enterprise or work environment.

Workplace context

Work organisation procedures and practices relating to the manufacture and quality outcomes for products.

Conditions of service, legislation and industrial agreements including:

workplace agreements and awards

Federal or State/Territory legislation

standard work practice.

Reporting/communication

Reporting/communication may include verbal and written communication in accordance with organisational policies and procedures.

Communication may be oral, written or visual and can include simple data.

Being responsible for the maintenance of own work quality

Being responsible for the maintenance of own work quality may include being required to contribute to the quality improvement of team or section output, where necessary, in accordance with workplace procedures.

Safety, environmental, housekeeping and quality are as specified by materials/machine/equipment manufacturers, regulatory authorities and the enterprise.

Applicable regulations and legislation

Applicable regulations and legislation may include:

Occupational Health and Safety (OHS) legislation relevant to workplace activities

workers' compensation legislation.


Sectors

Unit Sector

CM Tools


Employability Skills

This unit contains employability skills.


Licensing Information

Not applicable.