Application of this unit

This competency applies to operators who receive or despatch goods from either internal or external sources. The key factors are checking and inspecting goods for conformity to documentation. This competency is typically performed by operators working either independently or as part of a work team. It includes:

reading and interpreting receipt documentation

identifying and following procedures for checking goods

identifying and reporting non-conforming goods

completing workplace documentation.

This unit does not cover the use of forklift trucks or other load shifting devices. See PMPSUP205A Transfer loads or TDTD1097 Operate a forklift as appropriate.

Prerequisites

This unit has no prerequisites.

This describes the essential skills and knowledge and their level required for this unit.

Knowledge of goods and materials sufficient to recognise variance from specifications and then determine appropriate action that is consistent with operating guidelines.

Knowledge of organisation procedures and relevant regulatory requirements along with the ability to implement them within appropriate time constraints and work standards.

Competence includes the ability for the practical completion of the job to:

apply and/or explain procedures for receiving/despatch of goods, and reconciliation of orders and invoices

apply and/or describe:

storage/handling principles and procedures

material hazard properties and their implications for safe handling and storage

significance of material to customers

transport requirements and restrictions for materials.

plan own work, including predicting consequences and identifying improvements

identify when the operator is able to rectify problems, when assistance is required and who is the appropriate source for assistance

identify and describe own role and role of others involved directly in the receiving of goods

use PPE, safely handle products and materials, read relevant safety information and apply safety precautions appropriate to the task

distinguish between causes of problems such as incorrect/incomplete paperwork; wrong goods.

Language, literacy and numeracy requirements

This unit requires the ability to read and interpret typical product specifications, job sheets, procedures, material labels and safety information as provided to operators.

Writing is required to the level of completing workplace forms.

Basic numeracy is required, eg to determine that two 25 kg bags are needed to make up a requirement for 50 kg.

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Overview of assessment

A holistic approach should be taken to the assessment.

Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the Elements, Performance Criteria and skills and knowledge.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is demonstrated in the knowledge and skills defined in this unit. These may include the ability to

recognise the importance of material properties and qualities

apply approved procedures

take appropriate action to resolve problems or report problems to appropriate personnel.

Consistent performance should be demonstrated. For example, look to see that

upstream and downstream communication is timely and effective

procedures and work instructions are read and interpreted correctly

problems are identified and appropriate action is taken (ie, the problem is fixed or reported)

all safety procedures are followed.

Assessment method and context

Assessment will occur using industrial goods and will be undertaken in a work-like environment

Competence in this unit may be assessed:

on a processing plant, allowing for operation under all normal and a range of abnormal conditions

by using a suitable simulation and/or a range of case studies/scenarios

through a combination of these techniques.

In all cases it is expected that practical assessment will be combined with targeted questioning to assess the underpinning knowledge and theoretical assessment will be combined with appropriate practical/simulation or similar assessment. Assessors need to be aware of any cultural issues that may affect responses to questions.

Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.

Specific resources for assessment

This section should be read in conjunction with the Range Statement for this unit of competency. Resources required include suitable access to an operating plant or equipment that allows for appropriate and realistic simulation. A bank of case studies/scenarios and questions will also be required to the extent that they form part of the assessment method. Questioning may take place either in the workplace, or in an adjacent, quiet facility such as an office or lunchroom. No other special resources are required.

Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.

Context

This competency applies to operators working either independently or as part of a work team.

Procedures

All operations are performed in accordance with procedures.

Procedures means all relevant workplace procedures, work instructions, temporary instructions and relevant industry and government codes and standards.

Tools and equipment

This competency includes use of equipment and tools such as:

goods identification numbers and codes

manifests

picking slips, merchandising transfers, stock requisitions and bar codes

manufacturer specifications

supplier and/or client instructions.

Hazards

Typical hazards include:

stationary and moving machinery, parts or components

noise, light, energy sources

humidity, air temperature, radiant heat.

Problems

'Respond to routine problems' means 'apply known solutions to a limited range of predictable problems'. Typical process and product problems may include:

incorrect goods delivered

incomplete orders and shipments

inappropriate packaging

wrong or incomplete labling

incomplete or incorrect paperwork

special storage requirements including moisture and contamination control

handling of incomplete loads (either in or out)

handling of materials which do not meet specifications

resolving conflicting priorities

ensuring the correct material arrives at the correct place at the right time.

Variables

Key variables to be monitored include:

compliance with 'receiving' procedures

appropriate handling of incoming goods

completion of documentation

condition of packaging and lifting or moving locations

availability of lifting/moving equipment

unloading practices

variations in provider documentation.

Not applicable.

EmployabilitySkills

This unit contains employability skills.

Not applicable.