Application
This unit of competency covers the skills and knowledge required to interact and communicate with others in the garment production process to ensure production outcomes are achieved.
The unit applies to implementing techniques to interact and communicate effectively with others, including applying knowledge of the information requirements of other production personnel.
Work may be conducted in small to large scale enterprises and may involve individual and team activities.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. | ||
1 | Determine job requirements | 1.1 | Follow standard operating procedures (SOPs) |
1.2 | Comply with work health and safety (WHS) requirements at all times | ||
1.3 | Use appropriate personal protective equipment (PPE) in accordance with SOPs | ||
1.4 | Identify job requirements from specifications, drawings, job sheets or work instructions | ||
2 | Prepare to implement workplace communication practices | 2.1 | Identify roles of different production personnel |
2.2 | Identify routine workplace communication channels and tools, and apply workplace procedures | ||
2.3 | Identify communication protocols of different garment production personnel | ||
2.4 | Identify workplace interaction and communication practices and quality standards | ||
3 | Communicate production-related information | 3.1 | Identify objectives and benefits of communicating production-related information effectively |
3.2 | Use appropriate communication tools | ||
3.3 | Routinely use language and terminology that is appropriate to production process when interacting with work team, to ensure required meaning is accurately communicated | ||
3.4 | Seek and respond to feedback to ensure communication in relaying production concepts and requirements is effective | ||
3.5 | Seek assistance from appropriate personnel to resolve any difficulties that arise in communication | ||
3.6 | Document outcomes of communication and information received according to workplace procedures and maintain records | ||
Evidence of Performance
Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:
reading and following work instructions, standard operating procedures (SOPs), safe work practices
applying relevant standards
using appropriate industry terminology and language
interacting with production personnel to achieve agreed outcomes
applying an understanding of the objectives of effective communication on production, and roles and information needs of different production personnel on at least two (2) occasions
using different communication tools and channels as appropriate
seeking and responding to appropriate feedback to ensure communication in relaying production concepts and requirements is effective
seeking assistance from appropriate personnel to resolve any difficulties that arise in communication
documenting outcomes of communication and information received according to workplace procedures, and maintaining records.
Evidence of Knowledge
Evidence must be provided that demonstrates knowledge of:
safe work practices and procedures and use of personal protective equipment (PPE)
relevant Australian Standards
workplace communication practices and quality standards
benefits of effective communication
accepted ways of communicating information in the workplace
roles of different production personnel
ways to effectively manage information
uses of a variety of communication tools
quality standards and practices
workplace procedures
recording and reporting practices.
Assessment Conditions
Assessors must:
satisfy the assessor competency requirements that are in place at the time of the assessment, as set by the VET regulator
have vocational competency in interacting and communicating with garment production personnel, at least to the level being assessed, with relevant industry knowledge and experience.
Assessment should occur in operational workplace situations. Where this is not possible, or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment reflecting realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.
Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.
Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.
Foundation Skills
This section describes those required skills (language, literacy and numeracy) that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Range Statement
This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. | |
Workplace procedures include one or more of the following: | requirements prescribed by legislation, awards, agreements and conditions of employment SOPs work instructions PPE oral, written and visual communication quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output housekeeping tasks related to environmental protection, waste disposal, pollution control and recycling WHS practices |
Australian Standards include: | the relevant industry or Australian Standards that are current at the time this unit is being undertaken |
Production personnel include one or more of the following: | patternmakers designers cutters pressers despatch personnel machinists supervisors |
Communication channels and tools include one or more of the following: | sketches, drawings, illustrations and photographs samples of fabrics and garments written descriptions and instructions specification sheets storyboards meetings computers, internet and email databases |
Protocols include one or more of the following: | specific formats timing and content of communication required by others performing related garment production processes |
Quality standards include one or more of the following: | accepted formats for presenting ideas and concepts standards of presentation for drafts and final versions layout and content |
Objectives of effective communication for production include one or more of the following: | clarify production processes suggest improvements to processes, patterns or designs convey information about production report difficulties or problems handover production to next process |
Interacting and communicating includes one or more of the following: | face to face by telephone writing |
Appropriate personnel includes one or more of the following: | supervisor work colleagues colleagues with specific and relevant expertise |
Sectors
Not applicable
Competency Field
Clothing production