MTMBUS801A
Manage change to organisational electronic technology systems

This unit covers the skills and knowledge required to improve business outcomes through implementing the introduction of, or upgrades to, advanced electronic technologies. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application

This unit applies to leaders or managers whose role is to manage the introduction of advanced electronic technologies to enhance business practices.

Leaders and managers should be able to manage the implementation of advanced electronic technologies, such as those associated with electronic business (e-business) models; financial systems, information management systems, mobile and wireless technologies; and technologies relating to the management of customer and regulatory requirements.

Operational management in relation to introducing technologies to enhance business processes may involve complex judgements.

This unit may relate to the business activities of a small to medium sized organisation or to a significant unit of activity in a large organisation.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Prepare organisational change management strategy for implementation of advanced electronic technologies

1.1. Proposed changes are analysed in relation to current operational practices, infrastructure and the strategic plan.

1.2. Identified changes are evaluated, costed and prioritised.

1.3. Risks associated with implementation are identified, evaluated and managed.

1.4. Implementation strategies are developed, including change management and communication strategies.

1.5. Implementation team is engaged, assembled and briefed.

2. Manage implementation

2.1. Implementation strategies are communicated to stakeholders and timelines and accountabilities clarified.

2.2. Progress of implementation against planned milestones is monitored, recorded and reported.

2.3. Potential risks to successful completion are identified and managed through consultation with stakeholders and review of testing outcomes.

2.4. Implementation strategy is reviewed and revised, as necessary.

2.5. Installation is finalised according to implementation strategy and organisational procedures.

2.6. Training programs needed to support new technologies are identified and implemented.

3. Evaluate implementation outcomes

3.1. Implementation process is reviewed and evaluated.

3.2. Implementation team is debriefed.

3.3. Outcomes of implementation process are assessed against organisation requirements.

3.4. Project outcomes are reported to key stakeholders.

4. Develop and implement ongoing management processes

4.1. Business processes required for ongoing electronic technology management are developed.

4.2. Business processes required for ongoing electronic technology management are implemented.

Required Skills

Required skills

Ability to:

apply change management theory

use effective communication and teamwork skills to consult with stakeholders and system users

apply planning and reporting skills

use problem-solving, initiative and enterprise skills to:

assess vulnerabilities in electronic technology proposals

manage risks

monitor stakeholder satisfaction

develop strategies to respond to system, personnel and technology problems

provide leadership in occupational health and safety (OH&S) practice and observance of ethical standards, legislative requirements and good corporate governance requirements

apply technology skills to:

use appropriate technology to achieve system and business outcomes

use appropriate terminology

use high levels of accounting (mathematical), technological and e-commerce systems

assess advice relating to suitability and reliability of hardware and software

analyse and assess potential of new technology solutions to improve organisational outcomes

Required knowledge

Knowledge of:

business policies and procedures impacting on job role or function

change management theory

capabilities and limitations of infrastructure

business needs

facilities and infrastructural management

methods for assessing and analysing electronic technology proposals

planning techniques

quality measures and principles

relevant legislation, codes and regulations that affect business operations, especially in regard to OH&S and environmental issues, Equal Employment Opportunity (EEO), industrial relations and anti-discrimination

written policies and internal procedures on electronic technology management and associated contractual documents

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

research and evaluate business and organisational impact of a proposed electronic technology system

capacity to analyse, develop and implement plans for the introduction of an electronic technology system with minimum interruption to the organisation's business processes

capacity to identify, analyse and address problems in a timely and effective manner.

Context of and specific resources for assessment

Assessment must ensure:

competence is consistently demonstrated over time, and over a range and variety of situations

access to required assessment facilities and resources.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate

review of applied projects or learning activities, such as those related to implementing electronic solutions for a specific business requirement

direct observation of contextual application of skills

oral or written questioning to assess knowledge of capabilities and limitations of infrastructure

review of research and evaluation of the electronic technology proposal.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example, with other units in the qualification in which this unit is packaged.


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Proposed changes may include:

e-commerce systems

electronic messaging systems

implementation of a new information management system

system hardware upgrade

mobile computing devices (e.g. handheld devices, mobile computers, personal digital assistants, handheld data capture systems and mobile cellular telephones).

Risks may include

damage to property/equipment

environmental

equipment/system failures

financial/economic loss/failure

industrial disputation

market changes

microbiological contamination

natural disasters

OH&S including disease

political events

product failure

professional incompetence

security failure (e.g. criminal or terrorist activities)

supplier failures.

Implementation strategies may address:

change management strategies to engage users

contingency arrangements

developing a project team

financial management

identifying and seconding project personnel

timelines and project stages

product testing and trial regimes

project milestones

quality requirements

reporting requirements

risk management requirements

stakeholder consultation, familiarisation and training strategies.

Stakeholders may include:

business partners

customers

executive management

other employees

public

public agencies, especially regulators

shareholders

suppliers.

Business processes may include:

access and equity principles and practices

business and performance plans

collaborative or partnership arrangements

confidentiality requirements

defined resource parameters

ethical standards

existing technology, systems and processes

goals, objectives, plans, systems and processes

legal and organisational policies, guidelines and requirements

OH&S policies, procedures and programs

quality and continuous improvement processes and standards

Quality Assurance (QA) or procedures manuals

recording and reporting procedures

security requirements

team and business unit structures and focus.


Sectors

Unit sector


Employability Skills

This unit contains employability skills.


Licensing Information

Refer to Unit Descriptor