This unit supports the attainment of skills and knowledge required for administration, field and operational staff involved in accessing, entering and retrieving information.

ELEMENT

PERFORMANCE CRITERIA

1Operate the organisation's computer system.

1.1 Operatesoftware programs relevant to role and maintain integrity of system.

1.2 Apply OHS requirements relevant to use of organisation's computer system.

1.3 Consult designated organisational personnel, as required, for advice and assistance in operating computer systems.

1.4 Identify system or operational problems when using the system and notify relevant personnel for resolution.

2Use computer systems to access, enter and retrieve workplace information.

2.1 Locate, open and use relevant workplace information according to organisational requirements.

2.2 Enter relevant workplace data according to organisational requirements.

2.3 Produce basic reports as required.

3Check and edit work, and exit system.

3.1 Check, edit, save, print and file work according to organisational requirements.

3.2 Exit and close down the system according to system and organisational procedures.

This describes the essential skills and knowledge and their level, required for this unit.

Required skills:

identify and report operational problems

use computers to collect and analyse data

produce reports and logs

use literacy skills in regard to verbal and written communication in the workplace

apply procedures and standards.

Required knowledge:

standard operations of computerised information systems

procedures for retrieving, collecting and monitoring data

computer-generated information, including reports, documents, files and databases

organisational requirements and procedures for entering data relevant to position and tasks

basic workplace reports and forms

OHS requirements regarding computer use.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The candidate should:

perform each task outlined in the elements consistently and in a representative range of contexts

meet the performance criteria associated with each element by employing the techniques, procedures, information and resources available in the workplace from those listed in the range statement

demonstrate an understanding of the underpinning knowledge and the application of skills as described in the required skills and knowledge section.

The candidate should demonstrate the ability to:

use a variety of software programs relevant to job role

ensure integrity of software systems, data and information

start, stop and adjust processes, as required

complete records and reports.

Context of and specific resources for assessment

Access to the workplace and resources including:

documentation that should normally be available in a water industry organisation

relevant codes, standards and government regulations.

Where applicable, physical resources should include equipment modified for people with disabilities.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.

Validity and sufficiency of evidence requires that:

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice

a decision of competence only taken at the point when the assessor has complete confidence in the person's competence over time and in various contexts

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence

where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be authenticated and show that it represents competency demonstrated over a period of time

assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in a manner appropriate to the skill levels of the operator and cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Operation of software systems may include:

start, stop and adjustment of processes

maintenance of records and reports on process performance

creation and maintenance of work plans and work reports.

Software programs will include:

proprietary commercial software packages for creating, accessing and retrieving data

in-house developed or 'tailored' software packages.

Integrity of system includes:

confidentiality of data and information

appropriate storage and backup of information

exercising due care with internet and email programs.

Common

This unit of competency contains employability skills.