Application
This unit describes the skills required to apply cultural knowledge to support police engagement with members of culturally specific communities.
This unit applies to those working as police liaison officers operating within a policing environment.
The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those relating to codes of conduct.
Those undertaking this unit would work autonomously or under supervision with responsibility for their own functions and outputs. They would defined tasks within established parameters and would develop solutions in mostly predictable contexts.
No licensing, legislative or certification requirements apply to unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Assist in maintaining police presence | 1.1 Apply cultural knowledge to facilitate police interaction with community. 1.2 Undertake engagement activities in accordance with own role and responsibilities. |
2. Assist communication with a culturally specific community | 2.1 Identify cultural considerations. 2.2 Provide advice on cultural considerations which may affect interaction between community and police. 2.3 Adjust communication style to explain information. |
3. Consult with a culturally specific community | 3.1 Identify issues affecting police relations with the community to improve engagement. 3.2 Communicate police service strategies to a community to facilitate feedback. 3.3 Report community concerns and suggestions from community to supervisors. |
4. Advise police on culturally specific factors | 4.1 Explain cultural considerations and community decision-making practices to enhance police service strategies. 4.2 Identify communication channels to facilitate communication between the community and the police organisation. 4.3 Identify roles of key groups and organisations to establish options for interaction with the community. |
Evidence of Performance
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.
performing consultations with culturally specific communities
adjusting communication style to audience
assisting communication between police and community
using cultural knowledge in interacting with community
Evidence of Knowledge
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
characteristics of culturally specific community
support agencies and services operating in the community
communication processes and barriers to effective communication
non-verbal communication indications
Assessment Conditions
This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
The foundation skills demands of this unit have been mapped for alignment with the Australian Core Skills Framework (ACSF). The following tables outline the performance levels indicated for successful attainment of the unit.
Further information on ACSF and the foundation skills underpinning this unit can be found in the Foundation Skills Guide on the GSA website.
Competency Field
Auxiliary