Application
This unit describes the skills required to facilitate community engagement, including developing understanding of community specific needs, demonstrating informed practice, and delivering policing services to communities.
This unit applies to those working as a police supervisor with responsibilities to lead the community engagement process.
The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to codes of ethics and codes of conduct.
Those undertaking this unit would demonstrate strong autonomy, making independent decisions and accessing support from a broad range of services. The individual would be responsible for supervising small teams, providing guidance and assistance, and displaying leadership as part of routine command duties. They would perform routine tasks within familiar and/or unpredictable contexts.
No licensing, legislative or certification requirements apply to unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Develop understanding of communities | 1.1 Gather information continuously in order to understand characteristics, complexity and diversity within communities. 1.2 Analyse information to manage communities' needs, expectations, and perceptions. 1.3 Assess capacity and capability of policing to meet community needs and expectations. |
2. Demonstrate informed practice to lead community engagement | 2.1 Use gathered information to develop tailored policing services. 2.2 Communicate diversity issues and expectations to teams. 2.3 Disseminate information to external stakeholders to facilitate the understanding of diversity within communities. 2.4 Provide support and advice to teams to facilitate community engagement. |
3. Engage continuously with community | 3.1 Identify jurisdictional objectives to guide approach to community engagement. 3.2 Ensure participation in formal/informal public events to build community confidence and trust. 3.3 Seek out community members to develop networks. 3.4 Liaise with community members to build relationships. 3.5 Conduct risk assessment of community engagement activities to ensure equity of activities across different communities. 3.6 Consult with community members to ensure effective policing service delivery. 3.7 Inform community members of policing matters to reassure communities and build confidence and trust. |
Evidence of Performance
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.
collecting information to develop an understanding of community characteristics
assessing capacity and capability of policing to meet community needs, expectations and requirements
demonstrating informed practice through the delivery of tailored policing services
leading and supervising team members' engagement with community
communicating information regarding community engagement to internal and external stakeholders
identifying and evaluating jurisdictional strategic objectives related to community engagement
developing relationships with community members to facilitate consultation and collaboration
translating jurisdictional policies and priorities to community members to facilitate understanding
Evidence of Knowledge
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
jurisdictional strategic objectives regarding community engagement
roles and responsibilities of internal and external stakeholders
crime prevention methodologies
political awareness of the environment in which policing services are delivered
awareness of the local policing area
understanding of the complexities and intricacies of, and interface with, diverse communities
empathy and understanding of civil environments
cultural diversity and sensitivities
vulnerable groups
Assessment Conditions
This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
The foundation skills demands of this unit have been mapped for alignment with the Australian Core Skills Framework (ACSF). The following tables outline the performance levels indicated for successful attainment of the unit.
Further information on ACSF and the foundation skills underpinning this unit can be found in the Foundation Skills Guide on the GSA website.
Competency Field
General