Application
Not Applicable
Prerequisites
Not Applicable
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA | ||
1 Identify roles and responsibilities | 1.1 Demonstrate a commitment to complying with applicable legislation, occupational health and safety (OHS) and company requirements related to employment in the cleaning industry 1.2 Identify the various roles and responsibilities of appropriate persons related to employment within the cleaning industry 1.3 Demonstrate a commitment to understanding the rights and responsibilities of employees and employers 1.4 Demonstrate a commitment to a high level of personal presentation and hygiene in accordance with company requirements | ||
2 Work safely and effectively in the cleaning industry | 2.1 Discuss preparation, cleaning and tidying of different work sites in accordance with OHS and company requirements 2.2 Identify different soil types and surface types of areas to be cleaned and suitable cleaning technique(s) in accordance with company requirements | ||
2.3 Identify selection of equipment, chemicals and Personal Protection Equipment (PPE) for cleaning technique(s) in accordance with manufacturers' specifications and environmental, legislative, OHS and company requirements 2.4 Select and use equipment and chemicals in accordance with manufacturers' specifications and environmental, legislative, OHS and company requirements | |||
2.5 Discuss safety-check, maintenance and storage requirements of equipment, PPE and chemicals in accordance with manufacturers' specifications, OHS and company requirements | |||
3 Follow routine instructions | 3.1 Demonstrate routine work order procedures are received, understood and followed in correct sequence in accordance with company requirements 3.2 Demonstrate all work orders are carried out in accordance with company requirements 3.3 Record routine information in accordance with company requirements | ||
4 Identify future career opportunities | 4.1 Discuss possible career opportunities in accordance with company requirements 4.2 Discuss development opportunities and potential learning pathways with appropriate person(s) |
Required Skills
Refer to Evidence Guide
Evidence Required
The evidence guide identifies the requirements to be demonstrated to confirm competence for this unit. Assessment must confirm sufficient ability to use appropriate skills and knowledge to prepare for work in the cleaning industry. Assessment of performance should be over a period of time covering all categories within the range statement that are applicable in the working environment.
Critical aspects of competency
Accurately identify type and condition of different areas to be cleaned.
Safe and efficient cleaning methods.
Selection of appropriate cleaning equipment and chemicals.
Outcomes achieved in relation to customer work order, legislation and company requirements.
Knowledge needed to achieve the performance criteria
Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this unit are listed below.
Types of surfaces.
Knowledge of the range of cleaning equipment and chemicals.
Awareness of applicable legislation, regulations, codes of practice and industry advisory standards.
Awareness of OHS legislation and procedures.
Communication and negotiation techniques.
Company management structure and reporting procedures.
Company procedures and practices.
Emergency response and evacuation procedures.
Injury, dangerous occurrence and incident reporting.
Awareness of routes of entry and potential symptoms of exposure from chemicals.
Specific skills needed to achieve the performance criteria
To achieve the performance criteria, some complementary skills are required. These are:
sweeping
mopping
buffing
using glass squeegee
applying correct manual handling techniques
communicating clearly and concisely using written and verbal modes
customer service
handling and disposal of chemicals safely
performing the mathematical calculations required for the dilution and mixing of chemicals as specified on product labels
reading and responding appropriately to directions and safety instructions in equipment manuals and MSDS and on chemical labels
requesting advice or further information
seeking and receiving feedback
sourcing, organising and recording information
working on an individual basis and within a team.
Other units of competency that could be assessed with this unit
Competence in this unit may be assessed in conjunction with:
PRMCL41A Apply basic communication skills
PRMCMN101A Follow workplace safety arrangements.
Resources required to assess this unit
The following resources should be available:
access to a suitable work site or venue
access to suitable equipment and chemicals
access to personal protective equipment
access to equipment operating manuals and MSDS
work order instructions and work plans
assessment instruments, including personal planner and assessment record book.
Gaining evidence to assess this unit
For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and be observed by the assessor.
The competency is to be demonstrated in a range of situations that may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.
Assessment of competency may be made through practical demonstration in the work environment or in a simulated work environment.
Key competency levels
There are a number of processes that are learnt throughout work and life that are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.
Information below highlights how these processes are applied in this unit of competency.
1 | Perform the process | 2 | Perform and administer the process | 3 | Perform, administer and design the process | |||
How can communication of ideas and information be applied? | 1 | Confirm own role and responsibilities with colleagues and supervisors to ensure compliance with work order and company requirements such as OHS. | ||||||
How can information be collected, analysed and organised? | 1 | Collect and analyse information regarding work site in line with company procedures. | ||||||
How are activities planned and organised? | 1 | Organise and prioritise work tasks to meet work order and company requirements. | ||||||
How can teamwork be applied? | 1 | Provide support and assistance to team members to complete work tasks within designated timelines and to meet company requirements. | ||||||
How can the use of mathematical ideas and techniques be applied? | 1 | Calculate floor area to be cleaned and measure and carry out chemical applications. | ||||||
How can problem-solving skills be applied? | 1 | Discuss with management/clients/site managers, supervisors and team members how to help solve problems that may arise. | ||||||
How can the use of technology be applied? | 1 | Record data for future use such as stock control. |
Range Statement
The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables are listed in alphabetical order and may be present for this particular unit.
Appropriate person(s) may include:
colleagues
managers
person(s) in control of work site(s)
supervisors.
Chemicals may include:
acid cleaners
alkaline cleaners
neutral cleaners
solvent cleaners.
Cleaning technique(s) may include:
air blowing
buffing
dusting
mopping
scrubbing
sweeping
vacuuming.
Company requirements may include:
access and equity policy, principles and practice
business and performance plans
client communication procedures
client confidentiality procedures
client service standards
communication channels and reporting procedures
company goals, objectives, plans, systems and processes
company issued identification badge/card/pass
company policy and procedures
company service standards
dress and presentation requirements
duty of care, code of conduct, code of ethics
emergency response and evacuation procedures
maintenance procedures for equipment and PPE
OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)
OHS policies and procedures
personnel practices and guidelines
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
records and information systems and processes
rights and responsibilities of employees and employers
training (induction, refresher and new skills) materials
use of contractors
work site access security clearance procedures.
Development opportunities may include:
career pathways
in-house training programs
job rotation
mentoring opportunities
New Apprenticeships.
Environmental requirements may include:
clean-up, containment and/or isolation
company policies and guidelines
environmental protection agency and government department regulations and guidelines
hazardous materials handling
local government regulations/bylaws.
Equipment may include:
brooms
buckets
cloths
floor polisher
mops
squeegee
vacuum cleaner.
Legislative requirements may include:
Australian Standards, quality assurance and certification requirements
award and enterprise agreements
codes of practice
national industry standards
relevant Commonwealth/state/territory legislation and local government regulations that affect company operation:
anti-discrimination and diversity
availability of chemical registers/manifests
chemical controls
consumer protection
environmental protection issues
equal employment opportunity
freedom of information
industrial equipment certificates of competency or licences
industrial relations
OHS Acts and regulations
privacy
trade practices
workplace consultative arrangements.
Manufacturers' specifications may include:
equipment operational manuals
instructional guides
material safety data sheets
other resources supplied by the manufacturer (such as laminated cards notices, wall posters)
product labels
safety instructions pre-printed on equipment.
Occupational health and safety* (OHS) requirements may relate to:
allergic reactions (contact dermatitis, etc)
communication devices for remote and isolated locations e.g. mobile phone, two-way radio, etc
dermatoxicological control and prevention measures
hazard identification and risk assessment mechanisms
hazard reporting
hierarchy of hazard control procedures
injury, dangerous occurrence and incident reporting requirements
keeping access ways clear from obstruction
maintaining clear access ways
maintenance procedures for equipment and PPE
national industry standards/codes of practice
OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)
protection from hazardous substances, noise and dust
protection of people in the workplace
routes of entry and potential symptoms of exposure from chemicals
safety training (induction and refresher)
ultraviolet light
up-to-date electrical test and tag compliance
use of chemicals in accordance with labels
use, storage and maintenance of equipment in accordance with manufacturers' specifications and equipment operating manuals
use, storage and maintenance of personal protective equipment and clothing.
* Also known as occupational safety and health or workplace health and safety
Personal protective equipment (PPE) may include:
ear muffs/plugs
gloves - non-permeable
goggles
high-visibility vests/clothing
overalls and other protective clothing
respirator
safety glasses
safety shoes
splash-proof face masks
sun protection
tongs
ultraviolet protection
wet-work clothing.
Rights and responsibilities of employees may relate to:
confidentiality and privacy rights
duty of care
knowing the appropriate personnel for reporting purposes
knowing the location of manuals and/or related documents
knowing the terms and conditions of own employment
knowing the workplace procedures
protection from discrimination and sexual harassment.
Rights and responsibilities of employers may relate to:
duty of care
providing a safe environment free from discrimination and sexual harassment (see relevant state and Commonwealth anti-discrimination legislation)
providing a safe workplace in accordance with OHS legislation, codes of practice, regulations and standards
providing information and training in work tasks, OHS and other employment related matters
the right to dismiss you if you (see the Commonwealth Workplace Relations Act 1996):
are negligent, careless or cause an accident
commit a criminal offence
commit acts of disloyalty such as revealing confidential information
use abusive language.
Soil types may be wet or dry and include:
algae and moss
animal hair and fur
beverages (drinks)
built-up dirt in corners and edges
cigarette butts
dust
food
graffiti (ink, texta, paint)
grease and oil
heavy, encrusted dirt
other building debris
paper
pollution marks and soil on buildings, bridges, outdoor furniture and statues.
Surface types may include:
furniture and fittings
glass
hard floors
soft floors
walls.
Work order information may include:
access to work site and egress points
completion times/dates
insufficient people to complete the work task(s)
job requirements and tasks
legislative requirements and local government
OHS requirements and emergency response procedures
resource requirements - equipment and chemicals
specific client requirements e.g. relationships with other activities, dress and presentation requirements
use of signage and barriers
work schedules
working in isolated and remote locations
work site contact person(s).
Sectors
Not Applicable
Employability Skills
Not Applicable
Licensing Information
Not Applicable