Application
Not applicable.
Prerequisites
Not applicable.
Elements and Performance Criteria
Elements and Performance Criteria | |||
Element | Performance Criteria | ||
1 | Prepare for investigative activities | 1.1 | Assignment instructions and relevant information is obtained to review client and organisational requirements |
1.2 | Resource and equipment requirements are estimated based on assignment instructions and confirmed with appropriate person(s) in accordance with organisational procedures | ||
1.3 | Requirements for specialist equipment and technical specialists are identified and confirmed with appropriate person(s) | ||
1.4 | Information sources and systems are reliable and used in accordance with legislative and organisational guidelines | ||
1.5 | Personal conduct, manner and presentation is maintained in accordance with code of conduct and organisational requirements | ||
1.6 | A plan detailing key activities and their sequence is developed taking into consideration all known factors, client instructions and legal requirements | ||
2 | Gather information | 2.1 | Methods of collecting information are reliable and make efficient use of resources in accordance with organisational requirements |
2.2 | Available facts and evidence is obtained from information sources, organised and secured in accordance with legislative and organisational requirements | ||
2.3 | Interviews / meetings are planned, managed and conducted to gather maximum amount of information relevant to the assignment | ||
2.4 | Interpersonal techniques are appropriate to assignment requirements and reflect sensitivity to individual social and cultural differences | ||
2.5 | Comprehensive statements are taken in accordance with legislative and organisational procedures and contain details relevant to the assignment | ||
2.6 | Business equipment is used in accordance with manufacturer's specifications to access, record and organise information | ||
2.7 | Physical evidence is collected, where possible to support statements of fact | ||
3 | Report information | 3.1 | Information is obtained within the specified time, budget and quality constraints in accordance with assignment and organisational requirements |
3.2 | Information is evaluated in terms of validity, reliability and relevance and reviewed with appropriate person(s) in accordance with organisational procedures | ||
3.3 | Recommendations and issues are presented in the required format, style and structure that is suitable for review and interpretation in accordance with organisational requirements | ||
3.4 | Client satisfaction with service delivery is reviewed using verifiable data and appropriate feedback techniques in accordance with organisational policy and procedures | ||
3.5 | Relevant workplace documentation is completed and processed in accordance with legislative and organisational procedures | ||
3.6 | Information is safely and securely maintained and stored in accordance with legislative and organisational requirements |
Required Skills
Not applicable.
Evidence Required
The Evidence Guide identifies the requirements to be demonstrated to confirm competence for this unit. Assessment must confirm sufficient ability to use appropriate skills and knowledge to gather information by factual investigation. Assessment of performance should be over a period of time covering all categories within the Range of Variables statements that are applicable in the learning environment.
What critical aspects are required for evidence of competency?
Accurately plan for gathering relevant information and effectively use correct equipment and resources to support specific information gathering activity.
Reliable sources and methods are used to gather information that is accurate and relevant to the assignment.
Conduct interviews/meetings using appropriate interpersonal techniques and take accurate and complete contemporaneous notes and statements.
Gathered information is evaluated and recommendations and issues are presented in a format suitable for review and interpretation within designated timeframes.
What specific knowledge is needed to achieve the performance criteria?
Knowledge and understanding are essential to apply this standard in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this competency standard are listed below:
organisational requirements and legal and ethical obligations with regard to the gathering and distribution of information
investigative techniques
sources of information and information gathering techniques
continuity of evidence
information evaluation processes for establishing validity and reliability of gathered information
operational principles of a range of security and investigative equipment
effective interpersonal techniques
information management systems and methods
report writing and data presentation techniques
procedures for the security and storage of gathered information.
What specific skills are needed to achieve the performance criteria?
To achieve the performance criteria, some specific skills are required. These include the ability to:
relate to people from different social and cultural backgrounds and varying physical and mental abilities
prioritise work tasks and complete activities within designated timeframes
identify and access relevant information from reliable sources
source additional information
collect and evaluate diverse pieces of information
verify information for accuracy and relevance
use information technology appropriate to the task
prepare and present reports in required formats
disseminate information with due regard to confidentiality issues
solve problems of contradictory, ambiguous or inconsistent information
use information storage and retrieval systems
apply safe workplace practices.
What resources may be required for assessment?
Access to a suitable venue and equipment.
Access to plain English version of relevant statutes and procedures.
Assignment instructions, work plans and schedules, policy documents and duty statements.
Assessment instruments, including personal planner and assessment record book.
Access to a registered provider of assessment services.
What is required to achieve consistency of performance?
For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and observed by the assessor. The competency is to be demonstrated in a range of situations, which may include involvement in related activities normally experienced in the workplace.
Evidence of underpinning knowledge understanding of processes and principles can be gained through thorough questioning and by observation of previous work.
Assessment against this unit may involve the following:
Continuous assessment in a setting that simulates the conditions of performance described in the elements, performance criteria and range of variables statement that make up the unit.
Continuous assessment in the workplace, taking into account the range of variables affecting performance.
Self-assessment on the same terms as those described above.
Simulated assessment or critical incident assessment, provided that the critical incident involves assessment against performance criteria and an evaluation of underpinning knowledge and skill required to achieve the required performance outcomes.
Key competency levels
There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.
Information below highlights how these processes are applied in this competency standard.
1 - perform the process
2 - perform and administer the process
3 - perform, administer and design the process
How can communication of ideas and information be applied? (2)
Effective interpersonal techniques may be used in interviews/meetings to elicit accurate information.
How can information be collected, analysed and organised? (2)
Available facts and evidence may be obtained from verifiable sources using reliable methods of collecting information and collated for review and evaluation.
How are activities planned and organised? (2)
A plan may be developed detailing key activities and their sequence to achieve assignment requirements in a timely manner.
How can team work be applied? (2)
Draft documentation may be disseminated to relevant personnel for review and any constructive feedback or comments integrated into final documentation.
How can the use of mathematical ideas and techniques be applied? (2)
Mathematical techniques may be used to measure, prioritise and schedule tasks.
How can problem solving skills be applied? (2)
Changing circumstances and other factors affecting the achievement of assignment instructions within designated timeframes may be promptly identified and negotiated with relevant personnel.
How can the use of technology be applied? (1)
Technology may be used to research, record, organise and communicate information.
The Evidence Guide identifies the requirements to be demonstrated to confirm competence for this unit. Assessment must confirm sufficient ability to use appropriate skills and knowledge to gather information by factual investigation. Assessment of performance should be over a period of time covering all categories within the Range of Variables statements that are applicable in the learning environment.
What critical aspects are required for evidence of competency?
Accurately plan for gathering relevant information and effectively use correct equipment and resources to support specific information gathering activity.
Reliable sources and methods are used to gather information that is accurate and relevant to the assignment.
Conduct interviews/meetings using appropriate interpersonal techniques and take accurate and complete contemporaneous notes and statements.
Gathered information is evaluated and recommendations and issues are presented in a format suitable for review and interpretation within designated timeframes.
What specific knowledge is needed to achieve the performance criteria?
Knowledge and understanding are essential to apply this standard in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this competency standard are listed below:
organisational requirements and legal and ethical obligations with regard to the gathering and distribution of information
investigative techniques
sources of information and information gathering techniques
continuity of evidence
information evaluation processes for establishing validity and reliability of gathered information
operational principles of a range of security and investigative equipment
effective interpersonal techniques
information management systems and methods
report writing and data presentation techniques
procedures for the security and storage of gathered information.
What specific skills are needed to achieve the performance criteria?
To achieve the performance criteria, some specific skills are required. These include the ability to:
relate to people from different social and cultural backgrounds and varying physical and mental abilities
prioritise work tasks and complete activities within designated timeframes
identify and access relevant information from reliable sources
source additional information
collect and evaluate diverse pieces of information
verify information for accuracy and relevance
use information technology appropriate to the task
prepare and present reports in required formats
disseminate information with due regard to confidentiality issues
solve problems of contradictory, ambiguous or inconsistent information
use information storage and retrieval systems
apply safe workplace practices.
What resources may be required for assessment?
Access to a suitable venue and equipment.
Access to plain English version of relevant statutes and procedures.
Assignment instructions, work plans and schedules, policy documents and duty statements.
Assessment instruments, including personal planner and assessment record book.
Access to a registered provider of assessment services.
What is required to achieve consistency of performance?
For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and observed by the assessor. The competency is to be demonstrated in a range of situations, which may include involvement in related activities normally experienced in the workplace.
Evidence of underpinning knowledge understanding of processes and principles can be gained through thorough questioning and by observation of previous work.
Assessment against this unit may involve the following:
Continuous assessment in a setting that simulates the conditions of performance described in the elements, performance criteria and range of variables statement that make up the unit.
Continuous assessment in the workplace, taking into account the range of variables affecting performance.
Self-assessment on the same terms as those described above.
Simulated assessment or critical incident assessment, provided that the critical incident involves assessment against performance criteria and an evaluation of underpinning knowledge and skill required to achieve the required performance outcomes.
Key competency levels
There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.
Information below highlights how these processes are applied in this competency standard.
1 - perform the process
2 - perform and administer the process
3 - perform, administer and design the process
How can communication of ideas and information be applied? (2)
Effective interpersonal techniques may be used in interviews/meetings to elicit accurate information.
How can information be collected, analysed and organised? (2)
Available facts and evidence may be obtained from verifiable sources using reliable methods of collecting information and collated for review and evaluation.
How are activities planned and organised? (2)
A plan may be developed detailing key activities and their sequence to achieve assignment requirements in a timely manner.
How can team work be applied? (2)
Draft documentation may be disseminated to relevant personnel for review and any constructive feedback or comments integrated into final documentation.
How can the use of mathematical ideas and techniques be applied? (2)
Mathematical techniques may be used to measure, prioritise and schedule tasks.
How can problem solving skills be applied? (2)
Changing circumstances and other factors affecting the achievement of assignment instructions within designated timeframes may be promptly identified and negotiated with relevant personnel.
How can the use of technology be applied? (1)
Technology may be used to research, record, organise and communicate information.
Range Statement
The Range of Variables provides information about the context in which the unit of competency is carried out. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables may be present for this particular unit:
Assignment instructions may include:
instructions from supervisor/management
assignment objectives and timeframes
work tasks and procedures
resource and equipment requirements
reporting and documentation requirements.
Relevant information may include:
summary of case history
client instructions
terms of reference
cost schedule
reporting details
acceptable modes of enquiry
time limit for inquiry
operator manuals
manufacturer's specifications.
Organisational requirements may relate to:
legal and organisational policy and procedures including personnel practices and guidelines
organisational goals, objectives, plans, systems and processes
employer and employee rights and responsibilities
business and performance plans
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
client service standards
defined resource parameters
Occupational Health and Safety policies, procedures and programs
emergency and evacuation procedures
duty of care, code of conduct, code of ethics
access and equity policy, principles and practice
records and information systems and processes
communication channels and reporting procedures.
Resources and equipment may include:
35mm and video cameras
compass
tape measures
scales
writing instruments
voice recorder, transcript recorder
scanners (audio, document, computer)
lap-top computer
vehicle, air travel
mobile phones, pagers
personnel.
Appropriate persons may include:
security personnel
supervisors, management
clients
manufacturer's
security consultants
other professional or technical staff.
Specialist equipment may include:
audio/video
electronic counter surveillance equipment
infra-red
night vision goggles.
Technical specialists may include:
photographers
accountants
solicitors, lawyers
forensic experts
engineers
specialist investigators
information technology experts
undercover operatives.
Information sources may include:
colleagues, supervisor, management
records, reports, case notes
interviews, meetings
photographs
newspapers and other print media
specialists
internet and other electronic sources
library
industry networks
government departments/agencies
professional bodies
workshops, conferences, seminars.
Information systems may depend on:
importance of information
sensitivity of information
reliability of information
source or origin of information
where information is to be disseminated.
Client instructions may relate to:
confidentiality of information
handling and transmission requirements.
Business equipment may include:
computers and computer applications
modems
personal schedulers
internet/extranet/intranet
facsimile machines
printers
photocopiers
scanners.
Available facts may include:
accident reports
personal records
personnel records
medical reports
machinery reports
employer accident records
claims
travel documents
policies.
Applicable legislation, codes and national standards may include:
relevant Commonwealth/State/Territory legislation which affect organisational operation
Australian Standards, quality assurance and certification requirements
relevant industry Codes of Practice
privacy requirements
freedom of information
trade practices
award and enterprise agreements
industrial relations, relevant industrial instruments
Occupational Health and Safety
environment and waste management
equal employment opportunity
anti-discrimination and diversity.
Evidence may be:
direct
circumstantial
physical
opinion
documentary
hearsay.
Interpersonal techniques may include:
verbal or non-verbal language
two-way interaction
constructive feedback
active listening
questioning to clarify and confirm understanding
interpreting non-verbal and verbal messages
observation techniques
use of positive, confident and co-operative language
control of tone of voice and body language
use of language and concepts appropriate to cultural differences
use of clear presentations of options and consequences
demonstrating flexibility and willingness to compromise.
Social and cultural differences may be expressed in:
language (verbal, non-verbal, English)
traditional practices and observations
beliefs, values, practices
food, diet
dress
religious and spiritual observances
social conventions
cultural stereotypes
conventions of gender/sexuality.
Format requirements may relate to:
style
sequence of coverage
length
use of appendices
enclosures
use of abbreviations
common industry terminology.
Documentation may include:
written reports
oral briefings
activity reports
running sheets
task allocation sheets
radio/telephone records.
The Range of Variables provides information about the context in which the unit of competency is carried out. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables may be present for this particular unit:
Assignment instructions may include:
instructions from supervisor/management
assignment objectives and timeframes
work tasks and procedures
resource and equipment requirements
reporting and documentation requirements.
Relevant information may include:
summary of case history
client instructions
terms of reference
cost schedule
reporting details
acceptable modes of enquiry
time limit for inquiry
operator manuals
manufacturer's specifications.
Organisational requirements may relate to:
legal and organisational policy and procedures including personnel practices and guidelines
organisational goals, objectives, plans, systems and processes
employer and employee rights and responsibilities
business and performance plans
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
client service standards
defined resource parameters
Occupational Health and Safety policies, procedures and programs
emergency and evacuation procedures
duty of care, code of conduct, code of ethics
access and equity policy, principles and practice
records and information systems and processes
communication channels and reporting procedures.
Resources and equipment may include:
35mm and video cameras
compass
tape measures
scales
writing instruments
voice recorder, transcript recorder
scanners (audio, document, computer)
lap-top computer
vehicle, air travel
mobile phones, pagers
personnel.
Appropriate persons may include:
security personnel
supervisors, management
clients
manufacturer's
security consultants
other professional or technical staff.
Specialist equipment may include:
audio/video
electronic counter surveillance equipment
infra-red
night vision goggles.
Technical specialists may include:
photographers
accountants
solicitors, lawyers
forensic experts
engineers
specialist investigators
information technology experts
undercover operatives.
Information sources may include:
colleagues, supervisor, management
records, reports, case notes
interviews, meetings
photographs
newspapers and other print media
specialists
internet and other electronic sources
library
industry networks
government departments/agencies
professional bodies
workshops, conferences, seminars.
Information systems may depend on:
importance of information
sensitivity of information
reliability of information
source or origin of information
where information is to be disseminated.
Client instructions may relate to:
confidentiality of information
handling and transmission requirements.
Business equipment may include:
computers and computer applications
modems
personal schedulers
internet/extranet/intranet
facsimile machines
printers
photocopiers
scanners.
Available facts may include:
accident reports
personal records
personnel records
medical reports
machinery reports
employer accident records
claims
travel documents
policies.
Applicable legislation, codes and national standards may include:
relevant Commonwealth/State/Territory legislation which affect organisational operation
Australian Standards, quality assurance and certification requirements
relevant industry Codes of Practice
privacy requirements
freedom of information
trade practices
award and enterprise agreements
industrial relations, relevant industrial instruments
Occupational Health and Safety
environment and waste management
equal employment opportunity
anti-discrimination and diversity.
Evidence may be:
direct
circumstantial
physical
opinion
documentary
hearsay.
Interpersonal techniques may include:
verbal or non-verbal language
two-way interaction
constructive feedback
active listening
questioning to clarify and confirm understanding
interpreting non-verbal and verbal messages
observation techniques
use of positive, confident and co-operative language
control of tone of voice and body language
use of language and concepts appropriate to cultural differences
use of clear presentations of options and consequences
demonstrating flexibility and willingness to compromise.
Social and cultural differences may be expressed in:
language (verbal, non-verbal, English)
traditional practices and observations
beliefs, values, practices
food, diet
dress
religious and spiritual observances
social conventions
cultural stereotypes
conventions of gender/sexuality.
Format requirements may relate to:
style
sequence of coverage
length
use of appendices
enclosures
use of abbreviations
common industry terminology.
Documentation may include:
written reports
oral briefings
activity reports
running sheets
task allocation sheets
radio/telephone records.
Sectors
Not applicable.
Employability Skills
Not applicable.
Licensing Information
Not applicable.