PSPBORD601A
Manage operations

This unit covers the skills and knowledge required to lead, manage and command operations within a compliance/law enforcement operational environment (refer to Range Statement for definition). It includes identifying the need for an operation, preparing and planning for the operation chief's role in the operation, communicating the concept of the operation to operation commanders, conducting operations and contributing to post operation processes.In practice, managing operations overlaps with other generalist and specialist public sector work activities such as managing compliance with legislation, managing diversity, managing risk, directing project activities, managing resources, etc.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication

Application

Not applicable.


Prerequisites

Not applicable.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Identify the need for an operation

1.1 The nature of the problem is identified.

1.2 All known and relevant information is gathered.

1.3 Risks are analysed against regional risk treatment plans and work area plans.

1.4 The risk is prioritised.

1.5 A broad commitment to the allocation of resources is made in accordance with organisational procedures.

2. Prepare and plan for the operation chief's role in the operation

2.1 Tasks relevant to the operation are identified and clarified with stakeholders.

2.2 Warning order is issued to operation commander/s in accordance with organisational procedures.

2.3 All relevant information is gathered including that gained from a plannedreconnaissance, when required.

2.4 The operation is planned using operational command principles and the appreciation process.

2.5 Concept is agreed to and, where appropriate, endorsed by stakeholders.

3. Communicate the concept of operation to operation commander/s

3.1 Written concept is produced in the operational command format.

3.2 Advice and guidance is provided to the operation commander/s in accordance with standing operating procedures.

4. Conduct operations

4.1 Resources are provided for the area of operations according to the concept.

4.2 The operation is maintained under command and control for the duration of the operation.

4.3 Situation and resources are monitored to ensure attainment of the mission.

4.4 Situational and resource changes are responded to by redeploying resources to achieve the operation's intent.

5. Contribute to post operation processes

5.1 Contributions are made to the operationaldebrief in accordance with standing operating procedures.

5.2 Recommendations are raised in the appropriate forum for discussion regarding implementation.

5.3 Recommendations are distributed to appropriate areas in the regions and central office.

Required Skills

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

applying leadership and command in the context of commanding an operation

determining a response to a range of circumstances

justifying chosen response to any given situation against legislation, guidelines, policies and regulations

conducting research in the context of leading operational forces

using effective communication, consultation and liaison with a range of people from diverse backgrounds

responding to diversity, including gender and disability

applying negotiation and conflict resolution methods

dealing with the media

reading and interpreting legislation, regulations and guidelines

undertaking analysis and decision making using sound judgment

applying occupational health and safety and environment policies and guidelines in the context of managing operations

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

enabling and allied legislation

knowledge of the full range of regulatory powers enforceable by officers

operational command policy, methodology and principles

regulations, policy, procedures, guidelines, protocols and standing operating procedures

treatment options relevant to the tasks undertaken, such as patrol, search, seizure, apprehension, surveillance etc

workplace and industry environment

workplace technology and equipment (Ionscan, X-ray)

inter-agency agreements, memoranda of understanding and relationships

occupational health and safety and environment policies and guidelines

risk assessment techniques

communication systems relevant to the workplace including communications network and radio protocols

organisational and jurisdictional values/ethics and codes of conduct

confidentiality, privacy and security issues

equity and diversity principles

reporting requirements

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC601B Maintain and enhance confidence in public service

PSPGOV606A Prepare high-level/sensitive written materials

PSPLEGN601B Manage compliance with legislation in the public sector

PSPMNGT602B Manage resources

PSPMNGT605B Manage diversity

PSPMNGT608B Manage risk

PSPPM601B Direct complex project activities

PSPPOL603A Manage policy implementation

PSPREG601B Manage regulatory compliance

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

managing operations in a range of (2 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, regulations, policies, standing operating procedures and protocols relating to managing operations

case studies and workplace scenarios to capture the range of situations likely to be encountered when managing operations in a range of (2 or more) contexts (or occasions, over time)

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing operations, including coping with difficulties, irregularities and breakdowns in routine

managing operations in a range of (2 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

demonstration

observation

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments


Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

The operational environment:

occurs when a need is identified to manage a specific situation or piece of intelligence to achieve a short-term defined objective with a structure different to the day-to-day structure

is an amalgam of six factors:

geographical location

transport mode

transaction (can sometimes be the transport mode, for example, small craft)

hours of operation

the human element, the officers; suspects; and persons who work, reside or visit in the environment

the situation or intelligence

is different to the day-to-day environment because of amongst other things:

fluid circumstances

different sense of urgency

different or extended hours of operation

increased need for coordination of resources

more scope for initiative

scope for individual action

joint agency activity

Identifying the nature of the problem includes:

assessing the quality of the intelligence

considering competing priorities

determining the availability of resources (assets, officers, equipment)

assessing the likelihood of success

determining other law enforcement agency involvement

considering who will command the operation

considering any special administrative arrangements

considering any requirements or limitations to the operation

deciding what one wants to achieve by conducting the operation (intent)

Tasks may include:

all probable activities included in a warning order from an operation chief

all activities required to be considered as part of the appreciation process

all activities that need to be included in a warning order to operation commanders

Stakeholders may include:

Minister/s

regional executive

regional management

central office divisional or branch executive

central office executive

corporate communications

intelligence

other agency representatives (including liaison officers, managers, executive)

operation commander/s

Warning orders are issued to operation commanders and must contain the following information:

an outline of the situation

probable tasks

earliest movement times or degree of notice to move

time and place for orders group

any special administrative arrangements

Planned reconnaissance can be conducted by the following methods:

long-range from outside the area of operations

short-range from within the area of operations

land, by foot

land, by vehicle

marine

aerial

a combination of the above

A planned reconnaissance requires consideration of:

all available information about the situation

what has to be looked for

where the area of operation can be seen from

the amount of time available

the need for security

Principles of operational command include:

principles of organisation:

unity of command

departmentalisation

span of control

scalar principle

exception principle

delegation

principles of operations:

maintenance of the mission

maintenance of morale

assertive action

security

economy of effort

flexibility

cooperation

surprise

administration

principles of planning:

selection and maintenance of the aim

simplicity

cooperation

economy

flexibility

foresight

security

The appreciation process includes:

an analysis of the situation

determining the aim of the situation

identifying information relevant to the aim

examining and evaluating all significant factors in the situation

constructing a deductive argument

identifying and analysing possible courses of action

selecting the best course of action based on this analysis

producing a workable plan

The concept must demonstrate consideration of:

the intent of the operation

agency, operational, environmental and legal limits

the creation of an appropriate security environment

human resource competency and availability

morale maintenance

the physical limits of resources

effective and efficient use of financial and other resources

the appropriate use of attachments and other agency resources

reporting procedures to senior officers for routine and significant outcomes

appropriate interaction with the media

links to branch/divisional/corporate objectives

links to work area and risk treatment plans

Written concept in the operational command format means:

that it is based on the operation chief's appreciation, and the format used is:

outline of situation

operation chief's intent

operation chief's requirements

resource details

coordinating instructions

special administrative arrangements

Advice and guidance may include:

clarification of operation chief's requirements

resource issues, requirements and availability

clarification of intelligence, issues, facts or inferences

other agency issues, requirements and availability

joint agency agreement requirements

Provision of resources involves but is not limited to the following:

establishing communication networks

establishing a headquarters or command post

establishing an information and intelligence network

establishing an appropriate security environment

creating an environment for enhancement of the morale for the force members

Area of operations is defined as:

the geographical or physical area of authority of the commander/s as prescribed by the operation chief

Mission is defined as:

a statement made in two parts:

a task derived from the argument made during the appreciation

a purpose statement taken from the higher commander's intent or purpose

Command is defined as:

the authority vested in an individual for the direction, coordination and control of resources

Control is defined as:

the means by which a commander exercises command, with clear and concise orders through:

staff in a headquarters or command post

a reliable communication system

well-tried standing operating procedures

Redeploying resources will require:

assessment of the changes and consideration of the relevant factors

making an informed decision

adjusting the plan

adjusting orders

re-allocating resources as required

re-issuing orders as required

The operation chief's intent is:

also known as the intent of the operation

defined as:

the desired outcome of the operation expressed in terms of the end state of the offenders and/or goods

The operational debrief should involve:

all levels of command plus identified key stakeholders


Sectors

Not applicable.


Competency Field

Border Protection.


Employability Skills

This unit contains employability skills.


Licensing Information

Not applicable.