Application
This unit describes the skills required to administer court fines and arrangements, manage debtors and negotiate payments, including with difficult customers. It includes undertaking case management of judgement debtors and managing a case load.
This unit applies to those working within the court system operating under procedures set by the court.
The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those set by the court.
Those undertaking this unit would generally work independently with occasional supervisory responsibilities. They would perform complex tasks in a range of familiar and unfamiliar contexts.
No licensing, legislative or certification requirements apply to unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Undertake case management of judgement debtors | 1.1 Assess income, assets and expenditure in relation to payment arrangements and negotiate payments in accordance with delegated authority and clients' ability to pay. 1.2 Make decisions regarding applications for relief and contact fine defaulters in order to collect debts. 1.3 Apply workplace safety requirements when dealing with clients. 1.4 Make referrals to authorised officer or official for alternative penalties where necessary. |
2. Participate in management of case load | 2.1 Issue and cancel enforcements in accordance with delegated authority. 2.2 Conduct data matching to confirm information as required. 2.3 Maintain and use schedule of action dates. 2.4 Manage lists according to court requirements. 2.5 Manage cases and maintain case management records. |
Evidence of Performance
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.
applying rules, Acts, procedures, practice directions and legislation in the context of court fines administration and debt management
identifying principles and procedures in relation to financial assessments and data matching
dealing effectively with a diverse range of clients
negotiating payment arrangements
interpreting complex legal documents
maintaining accurate case management records
operating computer technology for data input and case management
Evidence of Knowledge
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
rules, Acts, procedures, practice directions and legislation relating to administration of court fines and debt management
procedures relating to public sector legislation, including WHS and environment, in the context of court fines administration and debt management
courts administration structure
principles of judicial independence
fines enforcement policy
limits of authority to negotiate payment arrangements and make decisions on applications for relief
case management in the context of fines administration and debt management
Assessment Conditions
Assessment of this unit requires evidence gathered over time in a workplace environment or one that closely resembles normal work practice and replicates the diverse conditions likely to be encountered when administering court fines and debt management.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
The foundation skills demands of this unit have been mapped for alignment with the Australian Core Skills Framework (ACSF). The following tables outline the performance levels indicated for successful attainment of the unit.
Further information on ACSF and the foundation skills underpinning this unit can be found in the Foundation Skills Guide on the GSA website.
Competency Field
Courts