Manage court practice and process

This unit covers the competencies required to implement legislative change as it applies to courts, in conjunction with judicial officers. It includes providing advice, modifying systems and procedures, fostering commitment to changed systems and procedures, and implementing and monitoring new or improved systems and procedures.In practice, managing court practice and process may overlap with other generalist or specialist public sector work activities, such as managing client service delivery, managing policy implementation, applying government systems, networking and managing change. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.


The task of managing court practice and process may be performed in a court environment and will be undertaken by authorised court officials.


Not applicable.

Elements and Performance Criteria



1. Provide information and options on rules and legislation.

1.1. Consultative links are established with other agencies, organisations and the public having regular dealings with the court.

1.2. Consulting and advisory service is provided on issues relating to the operation of the court.

1.3. Legislation is interpreted, explained and applied in the context of specific as well as general practice and procedures.

1.4. Impact of legislative change is interpreted and assessed for its effect on practice and procedures, and advice is provided on its application.

1.5. Input is provided to the development of organisational policy and procedures to implement changes in legislation.

2. Modify systems and procedures.

2.1. Policies, procedures and practices are evaluated and problems are identified and analysed.

2.2. Systems and methods of work are reviewed and staffing levels are managed to achieve agreed objectives.

2.3. Consultations are undertaken with a range of stakeholders to improve practice and procedures.

2.4. Alternative approaches are identified and assessed, and strategies and solutions are developed.

2.5. New or improved systems and procedures are designed to comply with legislation, and rules and resource implications of changes are determined.

3. Foster commitment to changed systems and procedures.

3.1. Range of strategies is used to foster a positive attitude to changed systems and procedures.

3.2. Information and strategies are provided to staff on the requirements for effective change management and any transition arrangements.

3.3. Resources required to implement procedures within court administration are obtained and applied.

3.4. Leadership strategies are used to assist others to deal with ambiguity and adapt to change.

Required Skills

Required skills

initiative and enterprise skills to:

apply change management to implement new or improved practice and processes

apply principles of leadership

assess alternative approaches

apply procedures relating to public sector legislation, such as OHS and environment in the context of court practice and process

literacy and numeracy skills to:

perform statistical analyses

use research and analysis to evaluate policies and procedures

interpersonal skills to respond to diversity, including gender and disability

initiative and enterprise skills to apply legislation, regulations and organisational policy and procedures relating to court practice and process

communication skills to:

consult with a diverse range of people, particularly the judiciary, legal profession and litigants

effect leadership

explain legislation

foster positive attitudes to change

Required knowledge

courts administration structure

equal employment opportunity principles

equity and diversity principles

legislation conferring jurisdiction on the courts

practice, processes and systems used in courts

principles of analysis

principles of change management

principles of judicial independence

public sector legislation, such as OHS and environment in the context of court practice and process

structure, roles and functions of courts

working ethically

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Competency must be demonstrated in implementing legislative change as it applies to courts, in conjunction with judicial officers

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

interpret, explain and apply legislation

consult with a range of stakeholders on court operation

assess impact of legislative change on relevant policies and procedures

evaluate policies and procedures to identify problems

manage staff to achieve required outcomes

implement strategies to improve policies and procedures

apply strategies to foster effective management of change

Consistency in performance

Competency should be demonstrated by managing court practice and process on a range of occasions, over time.

Context of and specific resources for assessment

Assessment must comply with:

applicable regulations and codes

workplace procedures and protocols

Access may be required to:

a workplace environment or one that closely resembles normal work practices and replicates the range of conditions likely to be encountered when managing court practice and process, including coping with difficulties, irregularities and breakdowns in routine

legislation, policy, procedures and protocols relating to managing court practice and process

case studies and workplace scenarios to capture the range of situations likely to be encountered when managing court practice and process

internal operational manuals and training publications

Guidance information for assessment

The following assessment methods are suggested:

oral questioning about relevant legislation, acting ethically, and applying processes

observation of the candidate responding to a range of contexts to ensure achievement of the unit outcomes

feedback from peers and/or supervisor that the candidate consistently applies relevant workplace procedures

review of records completed by candidate or reports of performance

In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly. Questioning techniques should suit the language and literacy levels of the candidate.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Advisory service may be provided to:

court users

government agencies

heads of jurisdiction

presiding officials

public sector officials

service providers


Issues may include:

case flow management

enquiries and complaints from court users

implementation of change

listing practices and procedures

media liaison

release of information


Changes may include:





Stakeholders may include:

court users

judicial officers


other public sector departments and agencies

presiding officials

private and public partnership parties

service providers


Systems and procedures may include:

building management

case management

court administration

customer focus

jurisdictional practices

listing practices

personnel management practices

staff development

system design

workforce planning

Strategies may include:

action learning/research

process consultation

staff development and training

Leadership strategies may include:



offering guidance and direction

positive role modelling

training and support


Not applicable.

Competency Field


Employability Skills

This unit contains employability skills.

Licensing Information

Not applicable.