This unit describes the skills required to participate in the change process within a workgroup. It includes suggesting options for change and contributing to the implementation of change.
This unit applies to those working in generalist or specialist roles across the public sector.
The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.
Those undertaking this unit would work in teams or autonomously, performing routine tasks in familiar contexts.
No licensing, legislative or certification requirements apply to unit at the time of publication.
Elements and Performance Criteria
Elements describe the essential outcomes
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.
1. Suggest options for change
1.1 Identify and suggest possible changes to aspects of operational work that could improve efficiency and effectiveness.
1.2 Consider and discuss advantages, disadvantages and consequences of proposed suggestions with the workgroup.
1.3 Accept and consider other workgroup membersâ€™ input in suggesting options for change.
2. Contribute to the implementation of change
2.1 Implement specific changes in own routine operations and procedures as required.
2.2 Make changes in response to directions to achieve service standards and identified outcomes.
2.3 Access available resources and supports to assist in changing own work practices.
2.4 Discuss personal responses to change with the workgroup.
2.5 Consider effect of own actions and reactions to change on others.
2.6 Identify and access support mechanisms to assist with the implementation of change as required.
Evidence of Performance
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the candidate must demonstrate evidence of performance of the following on at least one occasion.
working in a team in a way that demonstrates consideration of the effect of change on others and the effect of oneâ€™s own reaction to change on others
communicating with team members on issues and personal reactions to change
implementing change as required
accessing assistance for coping with change
Evidence of Knowledge
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
personal response to change
impact of change as it affects individuals and groups
public sector legislation, policy and guidelines
environmental and sustainability guidelines
workgroup practices and service standards
work health and safety and environmental impact of change including stress, and stress management
This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation skills are embedded within the elements and performance criteria of this unit.