PSPGEN006
Handle workplace information


Application

This unit describes the skills required to handle incoming and outgoing workplace information. It includes collecting, analysing and processing workplace information.

This unit applies to those working in generalist and specialist roles within the public sector.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Those undertaking this unit would work under supervision in teams or autonomously, performing routine tasks in a familiar context.

No licensing, legislative or certification requirements apply to unit at the time of publication.


Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Collect and analyse workplace information

1.1 Collect and analyse required information under direction.

1.2 Check and record routine information in accordance with organisational format/s.

1.3 Maintain data systems to ensure records are accurate and up-to-date.

1.4 Update, access and search internal data storage systems as required.

1.5 Apply workplace procedures related to security and confidentiality to information handling.

2. Process workplace information

2.1 Sort and distribute incoming information within defined timeframes.

2.2 Identify and communicate problems in processing routine information to relevant staff.

2.3 Establish and maintain information storage and filing systems.

Evidence of Performance

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

handling files

handling mail

applying information security requirements

applying computer technology to data storage, retrieval and presentation

converting one information type to another

applying basic statistical and numerical manipulation

using problem solving and referring problems as required

communicating with colleagues and supervisors


Evidence of Knowledge

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment

policies, procedures and guidelines relating to information handling in the public sector, including confidentiality, privacy, security, freedom of information

organisational procedures for handling information

electronic and manual filing systems

databases and data storage systems


Assessment Conditions

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.


Foundation Skills

Foundation skills are embedded within the elements and performance criteria of this unit.


Competency Field

General