PSPGEN007
Use technology in the workplace


Application

This unit describes the skills required to perform various applications of technology and their use to achieve work outcomes. It includes selecting, using and maintaining technology.

This unit applies to those working in generalist or specialist roles within the public sector.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Those undertaking this unit would work in teams or autonomously, performing routine tasks in a familiar context.

No licensing, legislative or certification requirements apply to unit at the time of publication.


Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Select and use technology

1.1 Assess the technology requirements of tasks and select technology and/or software applications in accordance with task requirements and available workplace resources.

1.2 Adjust work area and use furniture and equipment in accordance with ergonomic requirements.

1.3 Use manuals, training booklets, online or telephone assistance or help desks to overcome basic difficulties with technology, and refer more complex problems for assistance.

1.4 Secure technology and data.

2. Maintain technology

2.1 Carry out and/or arrange routine maintenance to ensure that technology is maintained in accordance with manufacturers’ instructions.

2.2 Correct or report equipment faults in accordance with manufacturers’ instructions and service agreements.

2.3 Replace technology consumables as they are used in accordance with manufacturers’ instructions.

2.4 Use technology and dispose of used consumables in accordance with government and organisational environmental policies.

Evidence of Performance

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

planning technology use

identifying work requirements and selecting the equipment and software application of best fit in terms of timeliness, cost effectiveness and occupational health and safety conditions

using a keyboard

using communication to request advice, receive feedback and work with others

applying problem solving in relation to routine problems

following manufacturers’ instructions


Evidence of Knowledge

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, procedures and guidelines relating to the use of technology in the workplace

work health and safety procedures and regulations

logon, backup, virus protection and shutdown procedures for computer equipment

basic technical terminology in relation to reading manuals and help files

methods of detecting faults in and solving problems with business technology


Assessment Conditions

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.


Foundation Skills

Foundation skills are embedded within the elements and performance criteria of this unit.


Competency Field

General