Application
This unit describes the skills required to work effectively in and with small, regional and remote organisations, by establishing organisational parameters observing protocols and dealing with difficult situations.
This unit applies to those working in a role where they are required to have an understanding of the business and human requirements of small or isolated organisations.
The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.
Those undertaking this unit would generally work independently, performing routine tasks in a range of familiar and unfamiliar contexts.
No licensing, legislative or certification requirements apply to unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Establish organisational parameters | 1.1 Identify the roles of key organisations and stakeholders within those organisations. 1.2 Identify the relationships between organisations and stakeholders. 1.3 Identify types and general features of services available. |
2. Operate effectively | 2.1 Develop knowledge of current and emerging issues affecting the locality. 2.2 Apply an understanding of challenges facing principal client groups to work activities. 2.3 Apply an understanding of cross-cultural issues in work practices. 2.4 Recognise and promote the value of diversity in the community. |
3. Observe protocols | 3.1 Apply knowledge of different models of work and current issues impacting on work practices. 3.2 Demonstrate consideration and understanding of the values and philosophy underpinning work undertaken by the organisation. 3.3 Observe cultural protocols, legislation, policies and procedures of the community. |
4. Deal with difficult situations | 4.1 Identify issues which may cause conflict or misunderstanding between own and other organisations. 4.2 Address difficulties or misunderstandings by considering possible cultural differences and seek assistance if required. 4.3 Refer unresolved issues and problems for follow-up. |
Evidence of Performance
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.
applying legislation, regulations and policies relating to the public sector
consulting, negotiating and resolving conflicts with diverse stakeholders
building relationships
Evidence of Knowledge
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
public sector legislation including work health and safety and environment
regulations, policies, procedures and guidelines relating to the public sector
organisational protocols and practices
people management practices and procedures
internal and external sources of information
cultural awareness
Assessment Conditions
This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
Foundation skills are embedded within the elements and performance criteria of this unit.
Competency Field
General