Application
This unit describes the skills required to set the parameters for relationships or partnerships between public sector and outside organisations, provide information relating to community engagement, develop engagement strategies and relationships, and build community problem solving capacity.
This unit applies to those working in a role where they are required to develop and maintain relationships and partnerships with individuals or communities.
The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, including those related to WHS and environment in the context of dealing with external customers.
Those undertaking this unit would generally work independently, as part of a team and with supervisory responsibilities. They would perform complex tasks in a range of familiar and unfamiliar contexts.
No licensing, legislative or certification requirements apply to unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Set the parameters for relationships | 1.1 Develop a contextual framework to assist in analysing and setting parameters for relationships. 1.2 Establish and agree upon the parameters and purpose for the relationships. 1.3 Allow flexibility for incorporation of new ideas and options. 1.4 Identify and manage the dynamics within and across relationships. 1.5 Identify and agree the benefits for both parties. 1.6 Identify constraints, including time, procedural and resource limitations and allocate resources. |
2. Provide information relating to community engagement | 2.1 Assess current community understanding of the roles and responsibilities of public officials and provide information to clarify the roles and responsibilities. 2.2 Explain the rights and responsibilities of individuals and communities to be involved in government processes and decision making. 2.3 Communicate organisation’s priorities, strategic direction, systems, decision making and approval processes. 2.4 Communicate opportunities for community involvement in processes and decision-making in ways suited to the diversity of the community. |
3. Build community engagement capacity | 3.1 Identify and address the skills and knowledge requirements of individuals and communities to engage with government with a range of strategies tailored to individual needs. 3.2 Identify, resource and promote opportunities for individuals and communities to develop their capacity to engage with government. 3.3 Develop and implement innovative strategies to identify and reach out to community groups and individuals who demonstrate low engagement with government. 3.4 Tap into informal and formal community networks to strengthen local capital and to ensure ongoing capacity. 3.5 Identify barriers to community engagement, formulate and implement solutions. |
4. Build community problem-solving capacity | 4.1 Provide information and opportunities for involvement in government processes and decision making to individuals and communities in accordance with their needs and preferences. 4.2 Identify and promote existing and new ways to engage with government in a variety of ways suited to diverse communities. 4.3 Develop mechanisms for communities to raise their own issues with government, implement and promote in accordance with community context. 4.4 Develop a range of strategies to address community issues in partnership with communities. 4.5 Implement mutually developed and agreed solutions to community issues. 4.6 Identify and use strategies for reporting developments to communities. |
Evidence of Performance
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the candidate must demonstrate evidence of performance of the following on at least three occasions:
establishing and fostering transparent, trusting relationships/partnerships with individuals and communities
maintaining multiple and potentially conflicting relationships/partnerships
working with diverse communities using communication styles to suit different audiences and purposes
explaining complex and formal policies and concepts to a variety of audiences
applying lateral thinking to provide solutions and overcome barriers to community engagement
linking people to appropriate capacity-building opportunities
applying workplace safety procedures to community engagement activities
preparing community engagement information requiring the presentation of complex information using simple language structures and precision of expression
Evidence of Knowledge
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
legislation, regulations, policies, procedures and guidelines relating to community engagement
community engagement theory, principles, practices and techniques
community development practices and principles
public sector values and codes of conduct
leadership and managing expectations in the context of community engagement
principles of cultural awareness and cross-cultural communication
equal employment opportunity, equity and diversity principles
workplace safety procedures relating to community engagement activities
Assessment Conditions
This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
Foundation skills are embedded within the elements and performance criteria of this unit.
Competency Field
General