ELEMENT

PERFORMANCE CRITERIA

1. Suggest options for change

1.1 Possible changes to aspects of operational work which could improve efficiency and effectiveness are identified and suggested.

1.2 Advantages, disadvantages and consequences of proposed suggestions are considered and discussed with the workgroup.

1.3 Other workgroup members' input is accepted and considered in suggesting options for change.

2. Contribute to the implementation of change

2.1 Specific changes in own routine operations and procedures are implemented as required in accordance with legislation, policy and procedures.

2.2 Changes are made in response to directions to achieve service standards and identified outcomes.

2.3 Available resources and supports are accessed to assist in changing own work practices.

2.4 Personal responses to change are discussed with the workgroup.

2.5 Effects upon others of own actions/reactions to change are considered.

2.6 Support mechanisms to assist with the implementation of change are identified and accessed as required.

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

working in a team in a way that demonstrates consideration of the effect of change on others and the effect of one's own reaction to change on others

communicating with team members on issues and personal reactions to change

implementing change as required

accessing assistance for coping with change

responding to diversity, including gender and disability

applying public sector legislation such as occupational health and safety, and environment in the context of change

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

personal response to change

impact of change as it affects individuals and groups

public sector legislation, policy and guidelines

environmental and sustainability guidelines

workgroup practices and service standards

equal employment opportunity, equity and diversity principles

occupational health and safety and environmental impact of change including stress, and stress management

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPGOV201B Work in a public sector environment

PSPGOV202B Use routine workplace communication techniques

PSPGOV203B Deliver a service to clients

PSPGOV204B Access and use resources

PSPGOV206B Handle workplace information

PSPGOV207B Use technology in the workplace

PSPGOV208A Write routine workplace materials

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of Employability Skills as they relate to this unit

participation in workplace change in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, policy, procedures and protocols relating to change in the public sector

case studies and workplace scenarios to capture the range of situations likely to be encountered when participating in workplace change

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment, or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when participating in workplace change, including coping with difficulties, irregularities and breakdowns in routine

participation in workplace change in a range of (3 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations.

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

portfolios

questioning

scenarios

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Legislation, policy and procedures may include:

Commonwealth, State/Territory and Local Government legislation

government policy

public sector code of ethics

national standards specific to service delivery area

the organisation's policies and practices

environment and sustainability policies

organisational code of conduct

specific work unit/business area policy and procedures

Change in the workplace may include:

organisational change

implementation of new/revised work practices

sustainability practices

technology change in the workplace

work location

structural and functional change

client base

staffing changes

job role changes

work priorities

shared services environment

machinery of government changes

legislative change