PSPHR403A
Provide a consultancy service for human resource management

This unit covers the provision of human resource information and advice to assist managers and others to deal with human resource matters. It includes identifying consultancy requirements, providing support to line managers and individual staff, and advising on linkages between human resource policy and organisational objectives.In practice, providing consultancy services in human resources overlaps with other generalist and specialist workplace activities such as applying government processes, acting ethically, complying with legislation, delivering client services.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication

Application

Not applicable.


Prerequisites

Not applicable.


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Identify consultancy requirements

1.1 Consultation with key stakeholders is conducted to identify support needs of those who provide human resource services in the organisation.

1.2 An analysis of information needs, learning requirements and resources required for provision of human resource services is conducted.

1.3 Advice is given to management and key stakeholders on requirements for the delivery of human resource services that meets legislative and policy requirements.

1.4 The objectives, parameters, and performance standards for human resource services delivered through others are established, disseminated and explained.

2. Provide human resource support

2.1 Information, advice, training and support are provided on a range of human resource policies and procedures to meet legislative and organisational requirements.

2.2 Support is provided in a clear, accurate, readily accessible and timely manner, and complies with legislation and organisational policies.

2.3 Information and support strategies are tailored to meet the needs of diverse audiences.

2.4 The available expertise and extent of human resource consultancy services are promoted to facilitate organisational awareness and access.

2.5 The provision of information, advice, training and support is monitored and issues are dealt with or referred in accordance with organisational policy and procedures.

2.6 Limits of own authority and expertise are applied and referrals are made based on knowledge of resources across and outside the organisation.

3. Advise on organisation-level linkages

3.1 Organisational business plans are consulted and linkages to the organisation's strategic human resource policy and procedures are identified.

3.2 Information and advice are regularly obtained to ensure knowledge of broad organisational development issues is current.

3.3 Relevant strategic human resource information is communicated to line managers and individuals to keep them abreast of changes in human resource policy and practice.

Required Skills

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

using a variety of words and language structures to explain complex ideas to different audiences

interpreting and explaining complex, formal documents and assisting others to apply them in the workplace

preparing written advice requiring reasoning and precision of expression

undertaking consultation, discussion and advice using exchange of complex oral and written information

undertaking conflict resolution and negotiation

providing counselling and mediation

responding to diversity, including gender and disability

presenting information

coaching others in human resource policy and procedures

applying occupational health and safety procedures and sustainability practices in the context of human resource consultancy services

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

the full range of human resource functions where line managers and other non-specialists have a human resource role

human resource policies and practices

relevant awards, legislation and agreements pertaining to employment framework and conditions

employment contracts/organisational certified agreements

organisational goals, policies and procedures

jurisdictional legislation applying to human resources including occupational health and safety and environment and sustainability practices

equal employment opportunity, equity and diversity principles

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC401A Uphold and support the values and principles of public service

PSPGOV402B Deliver and monitor service to clients

PSPGOV406B Gather and analyse information

PSPGOV408A Value diversity

PSPGOV411A Deal with conflict

PSPGOV412A Use advanced workplace communication strategies

PSPGOV414A Provide workplace mentoring

PSPGOV422A Apply government processes

PSPHR402A Administer human resource processes

PSPLEGN401A Encourage compliance with legislation in the public sector

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

the provision of consultancy service for human resource management in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, organisational policies, procedures, corporate and strategic documents

workplace scenarios and case studies

human resource management guidelines and other relevant workplace materials, such as human resource documents and plans

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when providing human resource consultancy services, including coping with difficulties, irregularities and breakdowns in routine

the provision of consultancy service for human resource management in a range of (3 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

demonstration

observation

portfolios

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments


Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Stakeholders may include:

all those individuals and groups both inside and outside the organisation that have having some direct interest in the organisation's behaviour, actions, products and services such as:

users of the human resource service

employees at all levels of the organisation

other public sector organisations

union and association representatives

boards of management

government

Ministers

Legislation and policy requirementsmay include:

Commonwealth and State/Territory legislation including equal employment opportunity, privacy legislation, anti-discrimination law and employment law

public sector management acts and regulations

national and international codes of practice and standards

organisational policies, practices and guidelines

government policy

environmental and sustainability policies

codes of conduct

Information and advicemay relate to:

award interpretation

career development

changes to policies and practices

classifications

compensation and rehabilitation

data collection

disciplinary procedures

employee conditions and entitlements

employee health

employment contracts

employment relations

employment support

equity and diversity management

flexible work practices

grievance resolution

induction processes

information relating to illness, injury, workplace stress

job design

learning and development

legislative matters

organisational development strategies

performance appraisal

performance management

position requirements including competencies

privacy issues

probation

recruitment, selection, appointment and induction

redeployment

remuneration and benefits

reporting requirements

separation

sustainability practices

workforce analysis and planning

work organisation

workplace bargaining

workplace safety

Support may be:

provided to:

supervisory staff

line managers

senior managers

other human resource practitioners

professional/technical specialists

individuals

through:

written documentation

manuals

policy and procedure statements

guides

information brochures and pamphlets

oral advice and guidance

one-on-one meetings

small group meetings

telephone contact and/or electronic mail

training programs

coaching or mentoring

provision of feedback

mediating

counselling


Sectors

Not applicable.


Competency Field

Human Resource Management.


Employability Skills

This unit contains employability skills.


Licensing Information

Not applicable.