PSPHRM007
Coordinate employee support


Application

This unit describes the skills required to coordinate strategies for employee support services. It includes identifying support needs.

This unit applies to those working in public sector roles involving human resource matters.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Those undertaking this unit would work independently, performing complex tasks in a range of familiar contexts.

No licensing, legislative or certification requirements apply to unit at the time of publication.


Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Identify employee support needs

1.1 Consult with key stakeholders to identify support needs.

1.2 Analyse organisational information to identify trends that may be addressed through employee support services.

1.3 Prioritise employee support needs.

2. Coordinate employee support

2.1 Provide employee support to meet the specific present and future needs of individuals, occupational groups and the organisation.

2.2 Base support services on good practice models and contemporary theories and practices and integrate with other key human resource services.

2.3 Use the principles of natural justice, equity and fairness as the basis for determining access to employee support.

2.4 Promote the availability of employment support within the organisation, and provide advice on employee eligibility.

2.5 Develop and implement systems to monitor the effectiveness of employment support in consultation with managers.

Evidence of Performance

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

explaining ideas to different audiences

interpreting and explaining formal documents and assisting others to apply them in the workplace

preparing written advice and reports requiring reasoning and precision of expression


Evidence of Knowledge

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

human resource policies and practices relating to employee support

concept of employee welfare, employee wellbeing, employee rehabilitation and work health and safety

importance of psychological and physical fitness

range of workrelated illnesses

stress and its impact on individual and organisational effectiveness

range of assistance and support programs

responsibilities of organisations in supporting employees

role of external agencies in supporting employees

privacy legislation and its application

jurisdictional legislation applying to human resources including work health and safety and environment

national and/or international models of good practice in employee support


Assessment Conditions

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.


Foundation Skills

Foundation skills are embedded within the elements and performance criteria of this unit.


Competency Field

Human resource management