Application
This unit describes the skills required to review and improve business performance using a range of methods. It includes undertaking management audits, reviewing governance arrangements and benchmarking organisational performance.
This unit applies to those working in continuous improvement of business performance.
The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.
Those undertaking this unit would work autonomously, performing complex tasks in a range of familiar contexts.
No licensing, legislative or certification requirements apply to unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Undertake management audit | 1.1 Determine scope and objectives of the management audit in consultation with key stakeholders. 1.2 Determine methodology, instruments, and baseline data. 1.3 Arrange expert advice and assistance as required. 1.4 Gather, collate and circulate management data to stakeholders for comment. 1.5 Analyse results, identify strengths and formulate recommendations to improve management performance. 1.6 Prepare and present a management audit report. |
2. Review governance arrangements | 2.1 Identify legislation, policies, standards and guidelines impacting on public sector governance and extract key requirements. 2.2 Analyse the organisation’s governance framework to identify parameters and compare them to legislative and organisational requirements. 2.3 Analyse data to evaluate the organisation’s deployment of its governance framework. 2.4 Analyse previous reviews, audits or self 2.5 Determine the effectiveness and compliance of the framework identify shortcomings and formulate for continuous improvement. 2.6 Discuss recommendations with management and staff, incorporate feedback and prepare and present a report. |
3. Benchmark organisational performance | 3.1 Design a benchmarking model in accordance with the organisation’s core business, functions and desired objectives. 3.2 Conduct research to establish benchmarks for the measurement of organisational performance in key result areas determined by the organisation. 3.3 Establish a process and manage the benchmarking exercise. 3.4 Consult with staff in the areas to be benchmarked, to gather information and provide support to ensure outcomes are valid, reliable and useful for improving performance. 3.5 Gather and analyse data against benchmarks, and discuss and present results. 3.6 Write report to meet audience needs and include recommendations for improvement and an implementation model. |
Evidence of Performance
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.
applying legislation, regulations and policies relating to governance, benchmarking and management audit
planning and project management of reviews
undertaking research and analysis
interpreting organisational information
writing reports using formality of expression
using numeracy for data analysis
Evidence of Knowledge
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
public sector legislation, including work health and safety and environment and sustainability, regulations, policies, procedures and guidelines relating to public sector governance benchmarking and management audit
principles of management audit, benchmarking, compliance assessment, self-assessment and governance arrangements
organisational structure and lines of management authority
statutory and reporting requirements
public sector standards, including ethics and security relating to organisational information
project management
Assessment Conditions
This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
Foundation skills are embedded within the elements and performance criteria of this unit.
Competency Field
Management