ELEMENT

PERFORMANCE CRITERIA

1. Define and implement business strategies

1.1 Business unit objectives are formulated in accordance with the unit's strategic priorities.

1.2 Strategies are developed that relate to the business unit's strategic objectives.

1.3 Strategies are developed in consultation with key stakeholders including other business units and organisations, using a range of communication strategies.

1.4 Strategies and associated objectives are delegated to operational levels within the business unit.

1.5 Strategies are delegated to individuals, teams and groups in a manner which ensures understanding, and commitment.

1.6 Information on business strategies that specifies output targets and performance standards is given to individuals, teams and groups.

1.7 A system which includes key performance indicators is developed to monitor the implementation and effectiveness of strategies.

2. Review the effectiveness of business strategies

2.1 Strategies developed to attain the business unit's strategic objectives are reviewed in a timely fashion.

2.2 Strategies are reviewed in relation to attainment of key objectives, budgets, resources and timelines.

2.3 Multiple perspectives and sources of information are considered in determining the effectiveness of strategies.

2.4 The effectiveness of the strategy is reviewed against key performance indicators.

2.5 Recommendations on appropriate enhancements to the strategies and plans are formulated and acted upon in accordance with organisational policy and procedures.

3. Manage risk associated with business strategies

3.1 Risks associated with the implementation of the business unit's strategies are identified and evaluated.

3.2 Risk levels are assessed as acceptable or unacceptable and balanced against opportunities afforded by taking risks.

3.3 Information sources are utilised to assess levels of identified risks.

3.4 Risk treatments are selected and implemented.

3.5 Risk treatments are monitored and reviewed.

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

engaging in effective consultation with stakeholders

negotiating and influencing

applying environmental scanning

using a variety of words and language structures to explain complex ideas to different audiences

interpreting and explaining complex, formal documents and assisting others to apply them in the workplace

preparing written strategies requiring reasoning and precision of expression

using discussion involving exchanges of complex oral information

responding to diversity, including gender and disability

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

strategic planning processes

business strategies

risk management principles and processes

organisational goals, policies and procedures

evaluation and review methodologies

jurisdictional legislation applicable to business strategies, including occupational health and safety and environmental and sustainability requirements

equal employment opportunity, equity and diversity principles

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited:

PSPETHC601B Maintain and enhance confidence in public service

PSPGOV601B Apply government systems

PSPGOV602B Establish and maintain strategic networks

PSPLEGN601B Manage compliance with legislation in the public sector

PSPMNGT608B Manage risk

PSPMNGT610A Manage public sector financial resources

PSPPOL603B Manage policy implementation

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

business strategies reflective of the unit's strategic priorities developed and implemented in a range of (2 or more) contexts (or occasions over time)

Resources required to carry out assessment

These resources include:

legislation, procedures and protocols related to formulation of business strategies

workplace scenarios and case studies to capture the range of situations likely to be encountered when formulating business strategies

guidelines for formulating business strategies for the public sector

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when formulating business strategies, including coping with difficulties, irregularities and breakdowns in routine

business strategies reflective of the unit's strategic priorities to be developed and implemented in a range of (2 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

portfolios

projects

questioning

scenarios

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Business unit may refer to:

a program

sub-program

cost centre

area

division

branch

production unit or section located within the organisation

Communication strategies may include:

small group information sessions

computerised communications

in-house publications

oral presentations

Business strategies may include:

programs, projects and plans used to attain the business unit's strategic objectives

Information sources for strategy review may include:

statistical analyses

interviews with stakeholders

surveys

focus groups interviews

research on existing programs

solicited and unsolicited feedback

organisational reviews

workforce management data

Policy and procedure may include:

Commonwealth and State/Territory legislation including equal employment opportunity and anti-discrimination law

national and international codes of practice and standards

the organisation's policies and practices

environmental/sustainability policies

government policy

codes of conduct

Risk management:

is a logical and systematic process of identifying, analysing, assessing, treating, and monitoring risks related with any strategy, plan, process, program or procedure, that will enable the organisation to minimise losses and maximise opportunities

may be considered in relation to an organisation's:

people

assets

physical environment

reputation and image

legal issues

business continuity

finances

Risk information sources may include:

computer modelling

sensitivity analysis

structured interviews

statistical data

questionnaires

fault trees

analysis of consequences - loss of money, time, labour, intangibles