Application
This unit describes the skills required to provide routine information on operational policy in an organisation. It includes assisting with the development of policy guidelines, responding to routine policy enquiries, receiving policy feedback and contributing suggestions based on that feedback.
This unit applies to those working as public sector staff.
The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.
Those undertaking this unit would work under supervision, while performing routine tasks in familiar context.
No licensing, legislative or certification requirements apply to unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Assist with the development of policy guidelines for the organisation | 1.1 Research and analyse existing procedures impacted by the policy for consistency. 1.2 Research intended audience/s for policy guidelines and confirm the required structure, language style and format. 1.3 Undertake consultation to obtain information on the requirements of policy guidelines. 1.4 Assist with writing guidelines. |
2. Respond to routine policy enquiries | 2.1 Confirm policy implications and requirements. 2.2 Provide routine information and advice on the application of relevant acts, regulations, procedures, codes of practice, standards and guidelines considering intended use and consequences. 2.3 Refer non-routine policy enquiries for advice. |
3. Gather and analyse policy feedback | 3.1 Gather, analyse and report information relating to the intended and actual outcomes of organisation policy during and following policy implementation. 3.2 Provide suggestions related to continuous improvement, termination or succession of organisation policy based on policy feedback. |
Evidence of Performance
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.
reading complex and formal documents
researching and providing information
preparing written reports
working with legislation drafters and legal advisers
Evidence of Knowledge
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
practices and procedures for developing policy guidelines
policy feedback mechanisms
current organisation policies
government policies and international policy obligations that impact on organisation policy
organisation and government procedures and protocols
public sector code/s of ethics and code/s of conduct
Assessment Conditions
This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
Foundation skills are embedded within the elements and performance criteria of this unit.
Competency Field
Policy