ELEMENT

PERFORMANCE CRITERIA

1. Identify relevant policy

1.1 Work situations that are shaped by government or organisation policy are identified in accordance with public sector guidelines

1.2 Policy relating to particular work situations is identified and located

2. Implement policy

2.1 Policy to be implemented is interpreted under direction to identify and plan for change in work practices

2.2 The implications of policy for individual work practices are identified, and practices are confirmed/adjusted to reflect policy requirements in accordance with organisational procedures

2.3 Others affected by policy requirements are supported to accommodate those requirements

2.4 Policy is implemented to support achievement of outcomes intended in specific work areas

3. Monitor and reporton policy implementation

3.1 Information that will assist with the evaluation of the effectiveness of policy implementation is gathered, recorded and reported under direction in accordance with organisational procedures

3.2 Information that will assist with the evaluation of the impact of policy implementation on organisational outcomes is gathered, recorded and reported under direction in accordance with organisational procedures

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

reading complex and formal documents such as policy and legislation and providing information on their application

researching and providing information

preparing written reports requiring accuracy of expression and language and structures suited to the intended audience

working with legislation drafters and legal advisers

writing guidelines in plain English

working as a member of a team to consult on and prepare policy guidelines

adjusting communication to suit different audiences

responding to diversity, including gender and disability

gathering and analysing policy feedback

accessing policies and legislation electronically or in hard copy

identifying and addressing the environmental and occupational health and safety implications of policy/s being implemented

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

practices and procedures for developing policy guidelines

policy feedback mechanisms

current organisation policies

whole of government policies and international policy obligations that impact on organisation policy

organisation and government procedures and protocols

public sector code/s of ethics and code/s of conduct

equal employment opportunity, equity and diversity principles

environmental and occupational health and safety implications of policy/s being implemented

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite unitsthat must be achieved prior to this unit:Nil

Co-requisite unitsthat must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to, public sector generalist and specialist units in the Certificate IV in Government.

Choice from the following is recommended:

PSPGOV402B Deliver and monitor service to clients

PSPGOV403B Use resources to achieve work unit goals

PSPGOV408A Value diversity

PSPGOV422A Apply government processes

PSPREG407B Produce formal record of interview

PSPREG410B Give evidence

PSPPROC409A Receive and select offers

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

policy implementation supported in a range of (2 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

relevant policy and legislation

public sector standards, procedures and protocols

policy guidelines

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when supporting policy implementation, including coping with difficulties, irregularities and breakdowns in routine

policy implementation supported in a range of (2 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

portfolios

projects

questioning

scenarios

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in italics in the Performance Criteria is explained here.

Work situations may include

processes

outcomes

priorities

client services

core business

service delivery mode/s

organisational structure

Policy may include

government policy

organisation policy

Information for evaluation may include

statistical data

qualitative data

anecdotal feedback

survey data

stakeholder opinions

Policy

This unit contains employability skills.