This unit of competency involves the skills and knowledge required to enable two-way communication with the community and to promote a positive public image. It includes promoting and representing the organisation in the community and advising and involving the community in public safety activities.

The unit is applicable to personnel who are required to take an active community engagement and educational role.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Promote organisation in community

1.1

Community requests for information or participation are responded to, in accordance with organisational policies and procedures

1.2

Opportunities to explain and promote organisational activities are acted on to promote community recognition and support

1.3

Non-routine requests for information are referred to appropriate personnel

2

Represent organisation in community

2.1

Organisation's position on issues is disseminated to acknowledge community concerns and promote community awareness

2.2

Communication and presentations to the public are used to enhance the organisation's public image

3

Advise and involve community in public safety activities

3.1

Community is advised of prevention and mitigation techniques

3.2

Community members are informed on how to implement prevention and mitigation activities

3.3

Community is assisted to initiate, develop and conduct prevention and mitigation techniques to address their specific needs

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Public Safety

Communication