This unit applies to workers who are required to take an active community engagement and education role. It is applicable across an organisation from both a local community and local public safety group level to organisation wide.
PUACOM005B Foster a positive organisational image in the community (Fire sector specific)
ELEMENT | PERFORMANCE CRITERIA |
1. Plan public awareness/ information presentation | 1.1 Details of the audience's, requirements and expectations are confirmed and clarified to ensure presentation meets client requirements 1.2 Objectives of presentation and respective roles of those involved are determined in consultation with relevant personnel. 1.3 Presentation is structured taking into account characteristics of the audience, including ethic composition, anticipated questions and the subject matter to be presented. 1.4 Relevant information is accessed and familiarity with subject matter is confirmed to ensure all information imparted is current and accurate. 1.5 Required equipment aids and resources appropriate to the audience are identified and organised. |
2. Conduct public awareness/ information presentation | 2.1 Information is accurate, culturally appropriate and is presented in a clear manner, in logical sequence. 2.2 Aids and equipment are used effectively and correctly to help the audience gain knowledge and retain the information. 2.3 Presentations are conducted using recognised principles of group learning appropriate to the audience characteristics. 2.4 Feedback from audience and observers is used to assist in assessing own performance and program content. 2.5 Current publications suitable to audience, and sources of additional information are provided to enable follow-up. 2.6 Questions asked are answered and supplemented with relevant information. 2.7 Queries outside the area of responsibility or expertise are referred to the relevant area. |
3. Conduct visits to facilities/specific locations of interest | 3.1 Facilities, locations and/or equipment are prepared prior to demonstration/tour to meet organisation standards and occupational health and safety guidelines, and to promote a positive public image. 3.2 Information given is accurate and provides comprehensive coverage of the facility/location/equipment being discussed or demonstrated. |
4. Store resources and complete records | 4.1 Equipment and resources are stored according to organisation procedures. 4.2 Records of presentations/demonstrations are completed in line with organisation requirements. |
5. Evaluate/review presentations and demonstrations | 5.1 Improvements to own delivery of presentations are implemented within operational constraints. 5.2 Recommendations for improvement to presentations/demonstrations and associated resources are made to relevant personnel. |
This describes the essential skills and knowledge and their level, required for this unit. |
Required Skills |
analysing feedback analysing information requirements communicating information verbally and non-verbally completing forms planning presentations presentation techniques reviewing own performance |
Required Knowledge |
available presentation aids and resources knowledge of hazards related to the organisation's responsibility occupational health and safety guidelines relevant to safety of public around equipment and in facilities organisation procedures for packing up and storing equipment organisation requirements for completing records of presentations/demonstrations organisation standards relevant to presentation of equipment and facilities organisation standards relevant to safety of public in station/base premises overhead projector policy and procedures relating to provision of information about the organisation's activities range of communication strategies slide presentation equipment technical information relevant to presentation/tour use of a variety of learning/training/presentation equipment including whiteboard |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | It is essential for this unit that competence be demonstrate in: The preparation and presentation of information which is accurate and in accordance with the organisation's policies and procedures, guidelines and legal requirements Consistency in performance Evidence should be gathered over a period of time in a range of actual or simulated workplace environments. |
Context of and specific resources for assessment | Context of assessment Review plan against organisational guidelines and assess performance on the job. Specific resources for assessment Access to presentation venue. presentation equipment and aids will be required. |
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. | |
Audience may include: | adults children senior citizens other agencies pre-school children community groups persons from culturally and linguistically diverse backgrounds people with disabilities |
Relevant personnel may include: | co-presenter team leader/supervisor training officer human resources manager technical expert/experienced person |
Characteristics of audience may include: | age size of group anticipated level of existing knowledge on the subject the reason for attendance and level of English proficiency |
Information may include: | how to reduce public safety risk organisation's services facilities and activities legal obligations of public and organisations involved |
Information imparted may include: | in a range of formal and informal situations including organisation displays and information stands demonstrations exercises group displays ceremonial displays at local events and festivals |
Venues may include: | shopping malls station/base any public place where organisation is being represented front counter of station/base community venues schools other organisation's facilities specific locations of interest, places of worship |
Equipment may include: | overhead projectors electronic whiteboard electronic presentation equipment organisation technical equipment practical demonstration equipment writing material |
Relevant supplementary information may include: | information to assist the public information of public interest |
Facilities, location may include: | shopping malls station/base any public place where organisation is being represented front counter of station/base community venues schools other organisation's facilities specific locations of interest places of worship |
Records may include: | brief written reports proformas forms verbal report attendance register assessment |
Operational constraints may include: | time financial resources human resources availability of materials equipment and printed matter |
Not applicable.
This unit contains employability skills.
Not applicable.