- PUACOM007B - Liaise with other organisations
PUACOM007B
Liaise with other organisations
This unit covers the competency to develop networks and relationships and liaise effectively with other organisations.
Application
This unit applies to workers who have a role that includes formally liaising with other organisations in order to increase response effectiveness and community safety. While all workers should engage in networking opportunities with like-minded organisations in order to increase the effective of response in incidents, this unit is focussed at a more strategic liaisons, from local public safety group level to organisation wide.
Prerequisites
PUACOM005B Foster a positive organisational image in the community (Fire sector specific)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Establish networks and relationships | 1.1 Formal and informal networks are established to support ongoing and future liaisons and collaboration. 1.2 Relationships are developed and used in a way which provides identifiable benefits to the organisation from shared expertise, information and/or resources. 1.3 Participation in regular meetings and forums supports mutual cooperation. 1.4 Consultation with affected and interested parties is undertaken to support the organisational goals and objectives. |
2. Communicate and interact with other organisations | 2.1 Information is provided to other organisations in a clear, concise and comprehensive manner. 2.2 Communication with other organisations is conducted in accordance with organisational policy and procedures. 2.3 Information from other organisations is gathered to inform the improvement of services and to avoid duplication of effort. |
Required Skills
This describes the essential skills and knowledge and their level, required for this unit. |
Required Skills |
chairing meetings networking and developing relationships public speaking using networks effectively |
Required Knowledge |
awareness of role and responsibilities of other organisations chairing meetings knowledge of current practices and procedures for communicating in the workplace meeting protocols and procedures organisation's confidentiality requirements organisational policy and procedures relating to liaison with other organisations role |
Evidence Required
Critical aspects for assessment and evidence required to demonstrate competency in this unit | It is essential for this unit that competence be demonstrated as follows: Networks and relationships developed and used effectively All information provided is accurate and clear Consistency in performance Evidence should be gathered over a period of time in a range of actual or simulated workplace environments. |
Context of and specific resources for assessment | Context of assessment On the job or in a simulated work environment. Specific resources for assessment No special requirements. |
Range Statement
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. | |
Affected and interested parties may include: | local community business community commonwealth state and territory and local governments |
Organisational goals and objectives may vary between sectors and organisations and may include: | organisational performance standards organisational personnel practices and guidelines organisational quality standards customer focussed service delivery community awareness of public safety issues effective response to incidents/operations/emergencies community participation in public safety activities inter-organisation cooperation and collaboration organisational goals and objectives may vary between sectors and organisations |
Organisations may include: | public safety organisations government organisations emergency response organisations local state/territory and commonwealth government suppliers non-government organisations e.g. Red Cross Salvation Army volunteers rescue etc |
Sectors
Not applicable.
Employability Skills
This unit contains employability skills.
Licensing Information
Not applicable.