This unit describes the skills and knowledge required to create leadership value through the legitimate use of authority, operational accountability and capability, decision making and actions in a time of crisis. It applies to roles with responsibility for risk mitigation, crisis preparedness, crisis response and recovery functions for communities and/or organisations.

A crisis includes varying events of significant disruption having broad effects on relationships among community and/or organisation members. It is characterised by high levels of adversity, ambiguity, uncertainty, opportunity and change. Leaders in a crisis need to independently and collaboratively make sense of uncertain situations, creatively seek solutions and apply judgment and decision making in highly pressurised environments.

Emergency service leaders typically work autonomously, within collegiate environments, that require the ability to develop and build on relationships and/or partnerships for mandated action within informal and formal groups. Emergency service leadership roles are complex requiring the individual to make ethical decisions in variable, evolving and dynamic circumstances.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Define value and its sources

1.1

Identify and anticipate negative crisis outcomes

1.2

Assess courses of action for their likely success, value contribution and level of authority required

1.3

Create intent and in doing so, identify crisis related objectives whilst maximising value

1.4

Prioritise value contribution and actions that can be taken during leadership of a crisis

1.5

Access and engage existing sources of value

1.6

Identify crisis leadership strategies to develop and retain trust in the building of value with teams, communities and organisations

2

Identify and use legitimacy and support to authorise action

2.1

Scan political, legislative, regulatory and policy environments to identify and evaluate any legitimacy gaps

2.2

Identify and demonstrate how public normative views of crisis leadership can support action

2.3

Identify and demonstrate how legislative, regulatory and policy environments authorise crisis operating environments to sustain and influence the creation of leadership value

2.4

Create and develop a plan of opportunities for public engagement and certification of actions

2.5

Identify and harness solutions to the interest associated with enacting legitimacy and the likely and associated application of scrutiny to the crisis

3

Scope, develop and rationalise operational capability

3.1

Assess, from a strategic leadership standpoint, the objectives and whole of crisis need for capability and resources

3.2

Develop an initial operating framework to ensure actions and capability are mobilised within required timeframes

3.3

Provide sound reasoning regarding deployment of operational capability to key stakeholders

3.4

Display adaptive capacity and reflect on actions to deliver accurate and sound options and/or decisions during all phases of a crisis

3.5

Identify and evaluate need for human resource acquisition to support rationalisation and delegation of determined responsibility and management functions in all phases of a crisis

4

Develop and use evaluative methods to measure performance

4.1

Identify and implement evaluation indicators of success for crisis related objectives

4.2

Develop processes for recording and reporting of mandated obligations and outcomes

4.3

Develop information collection methods suited to all phases of a crisis

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Not applicable

Emergency Management