This unit of competency involves the skills and knowledge required to operate and identify faults in the organisation's computer aided dispatch system. It includes operating a Computer Aided Dispatch (CAD) system and identifying faults in the CAD.

The unit applies to emergency communications centre personnel who use a variety of computer aided dispatch systems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Operatecomputer aideddispatch system

1.1

Computer Aided Dispatch (CAD) system, log on and shift change protocols are implemented, in accordance with organisational procedures

1.2

CAD and other interfaces and associated equipment are set up, in accordance with organisational instructions and is navigated for optimum operation

1.3

CAD is interrogated to retrieve required information

1.4

Data is accurately recorded, in accordance with organisational procedures

1.5

Relevant data and/or information is continually monitored, maintained and updated, in accordance with organisational protocols

1.6

Entries are checked for accuracy and corrective action is taken, in accordance with organisational procedures and system capacity

1.7

Incident completion processes are implemented in CAD, in accordance with organisational procedures

1.8

Equipment is used safely, in accordance with organisational procedures and instructions

2

Identify faults in computer aided dispatch system

2.1

Technical faults in CAD are identified and appropriate action is taken, in accordance with organisational procedures

2.2

Backup systems are utilised when primary system fails

2.3

Deficiencies or opportunities for improvement are reported, in accordance with organisational policies and procedures

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Not applicable

Emergency Communications