ELEMENT

PERFORMANCE CRITERIA

1. Operate dispatch systems

1.1 Computer aided dispatch (CAD) log on and shift change protocols are implemented.

1.2 CAD, other interfaces and associated equipment are set up and navigated for optimum operation.

1.3 CAD is interrogated to retrieve required information.

1.4 Data is accurately recorded in accordance with organisational procedures.

1.5 Relevant data/information is continually monitored, maintained and updated, in accordance with organisational protocols.

1.6 Entries are checked for accuracy and corrective action is taken, in accordance with organisational procedures and system capacity.

1.7 Incident completion processes are implemented in the CAD.

1.8 Equipment is used safely in accordance with organisational and manufacturer's instructions.

2. Identify faults in the CAD

2.1 Technical faults in the CAD are identified and appropriateaction is taken.

2.2 Back-up systems are utilised when primary system fails.

2.3 Deficiencies or opportunities for improvement are reported in accordance with organisational policies and procedures.

2.4 Systems and equipment are tested in accordance with organisational policies and procedures.

2.5 Test issues are referred to supervisor and/or relevant personnel.

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

accurately record and relay information

assess and prioritise information appropriately

multi task

operate a computer

operate and adapt to different programs/databases

operate CAD during peak activity

process data

retrieve information

type with speed/accuracy in accordance with organisational specifications

Required Knowledge

codes, terminology, pro-words and abbreviations

databases (fire alarm, mapping, hazardous substances)

message notification systems such as pager networks, SMS, short data messaging

organisational resource availability and locality

organisational procedures and protocols

relevant computer operations and functions

relevant legislation and regulations

specific program/database operations

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

multi task

effectively apply computer skills and knowledge

manage an incident from creation to finalisation, using the equipment effectively

use and work with relevant programs/databases.

Consistency in performance

Competency should be demonstrated over time during emergency communications centre operations or simulated operations that include critical and non-critical situations.

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in the workplace or in a simulated workplace environment under conditions expected in the workplace.

Specific resources for assessment

Access is required to:

back-up systems

CAD work station

relevant databases

operations and systems manuals

organisational documentation

training databases, where available

training manual

workplace expert/s.

Method of assessment

This unit may be assessed with the following unit:

PUAECO002A Process emergency incident calls and enquiries.

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.

Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions.

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Taking appropriate action may include:

identifying technical faults

dealing with identified faults if within own area of responsibility

referring identified faults to supervisor or appropriate personnel

Back-up systems may include:

Bbck-up CAD systems

manual systems