The application of this unit in the workplace - the environments, complexities and situations involved - will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

This text will be useful for the purposes of job descriptions, recruitment advice or job analysis; where possible, it will not be too job specific to allow other industries to import it into other Training Packages, where feasible.

Prerequisite Unit/s

PUAFIR504B Assist with formulation and implementation of plans and policies

ELEMENT

PERFORMANCE CRITERIA

1. Identify and develop policies, procedures and practices

1.1 Need for new policies, procedures and practices is identified in consultation with stakeholders

1.2 Consultative processes are used to exchange information to assist in problem solving and decision-making in line with organisation's requirements

1.3 Cooperation and input to the decision-making process is obtained from all appropriate stakeholders

2. Manage the implementation of policy, procedures and practices

2.1 Organisation's policies, practices and procedures are efficiently and effectively implemented and adhered to

2.2 General administration procedures are maintained to ensure organisation's objectives are met

2.3 Information flows in an effective and efficient manner within the organisation

2.4 Information systems are consistent to meet the information needs of the organisation

2.5 Information gathering, storage and security/confidentiality is consistent with the operational and strategic needs of the organisation

2.6 Copyright provisions are observed for all information

3. Review policy, procedures and practices

3.1 Policy, procedures and practices are continually reviewed to ensure that information is current, accurate and clear, and meets the requirements of the organisation

3.2 Decisions and actions taken are accurately recorded in accordance with organisation's policy, procedures and practices

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

demonstrated skills in verbal and written communications, presentations and submissions

liaison/interpersonal skills

review methods

negotiation and analytical skills

Required Knowledge

comprehensive understanding of the agency's policies, procedures and practices

administrative procedures

communication methodologies

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence for this unit be demonstrated in the development, implementation and review of a range of policies and procedures

Consistency in performance

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Context of and specific resources for assessment

Context of assessment

Evidence of competence may be demonstrated on the job and at the same time by a set of exercises/case studies in a simulated workplace environment

Written or verbal assessment of the knowledge components may be used as supporting evidence

Specific resources for assessment

No special resource implications

Guidance information for assessment

Information that will assist or guide assessment will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Stakeholders may include

Executive management, local, state and federal governments, industry, national and international associations, other emergency management and non-government organisations community groups technical advisers, consultants, work groups and individuals internal to the agency, customers

Information systems may include

computer data bases

personnel files

training and assessment records

files

notes and memos

technical data banks

assets and stock registers

Information flow may include

business plans

annual reports

notes and memos

personal letters or memos

personnel instructions/directives

standing orders

financial reports

technical journals

Chief Executive Officer's reports

publications

video, television, electronic information transfer

service standards

Policies, practices and procedures may include

relevant legislation, new reforms

ministerial/government directives

corporate, strategic and operational plans

agency performance standards

agency practices and guidelines

procedures or guidelines

agency agreements

industrial agreements

orders and directives

quality standards

This unit contains employability skills.