ELEMENT

PERFORMANCE CRITERIA

1. Manage administrative tasks, correspondence and records

1.1 Administrative tasks are assessed, prioritised and executed to ensure effectiveness of operations

1.2 Correspondence and records are completed accurately and in a timely manner

1.3 Correspondence and records are maintained securely in compliance with organisational procedures

1.4 Movement of correspondence and records is accurately recorded

1.5 Correspondence and records are submitted and stored as required and in accordance with organisational guidelines

1.6 Notes/records of duties are completed and accurately maintained in accordance with organisational requirements

1.7 Currency of notes/records is ensured

2. Complete and submit departmental reports and forms

2.1 Documentation is completed in accordance with organisational requirements

2.2 Accurate, complete, legible, understandable departmental reports and forms are compiled and produced in the correct formats

2.3 Documentation is submitted within required timeframe

3. Receive, record and store money and property

3.1 Jurisdictional laws, policies and procedures relating to receiving, recording and storing money and property are complied with

3.2 Organisational policies and procedures relating to maintenance of security of stored money/property are complied with

3.3 Money/property received is recovered from storage and disposed of in accordance with organisational policies and procedures

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

access databases for the purposes of checking applicant details/history

accurately complete departmental forms and reports complying with organisational requirements regarding completion/currency of maintenance logs, patrol records

accurately operate a computer keyboard

produce clear and concise written communication

Required Knowledge

by-laws and regulations relating to the preparation of documentation

storage of property/money

jurisdictional laws

organisational policies and procedures (such as relevant legislation; operational, corporate and strategic plans; operational performance standards; operational policies and procedures; organisational personnel and occupational health and safety practices and guidelines; organisational quality standards; organisation's approach to environmental management and sustainability)

various types of departmental and licensing system documents/proformas/logs and the preparation requirements for each

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

accurately prepare documentation, receipt, storage and recording of money/property consistent with organisational policies, procedures and guidelines.

Consistency in performance

Competency should be demonstrated over time and from a range of simulated and/or actual workplace situations.

Context of and specific resources for assessment

Context of assessment

Competency should be assessed over time in a range of actual or simulated workplace environments.

Specific resources for assessment

Access is required to:

appropriate departmental proformas, licence applications, property books and storage systems

information databases to enable applicant suitability checks.

Method of assessment

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.

Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions.

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Administrative tasks cover the full range of tasks undertaken in support of the function's operational activities and may include:

Equipment maintenance

Initiating telephone calls

Organising transport

Stores requisitions and distribution

Correspondence and records may include:

Audible and accountable documents

Audiotape records

Computer

Formatted documents

Internal and external memos

Investigation files

Departmental reports and forms may include:

Accoutrements usage reports

Coroner's reports

Exhibit/evidence reports/briefs

Incident reports

Interview reports

Motor vehicle log books

Patrol activity reports

Property book and disposal schedules

Time sheets, leave forms

Money and property received may or may not:

Become evidence in later court proceedings

Receiving money and property may include:

Money/property found and handed in to police

Money/property recovered/confiscated in the process of an investigation

Money/property recovered from accident scenes

Disposing of money and property of may include:

Forfeiture to the Crown (under Confiscated Assets laws)

Organisationally sanctioned means such a public auction

Return to lawful claimant