The application of this unit in the workplace - the environments, complexities and situations involved - will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

This text will be useful for the purposes of job descriptions, recruitment advice or job analysis; where possible, it will not be too job specific to allow other industries to import it into other Training Packages, where feasible.

Prerequisite Unit/s

Nil

ELEMENT

PERFORMANCE CRITERIA

1. Contribute to team activities

1.1 Roles and responsibilities of team members are recognised

1.2 Contribution is made to identifying team goals and objectives

1.3 Activities are completed to required standard within timeframe and in accordance with organisation's policies and procedures

1.4 Assistance in the completion of tasks is requested from other team members where appropriate

1.5 Team members are assisted to ensure efficient and safe completion of tasks in accordance with organisation's policies and procedures

1.6 Participation by team members is encouraged and acknowledged

1.7 Changes in allocated role and responsibilities are implemented

1.8 Team meetings are attended regularly and punctually

2. Share knowledge and information

2.1 Information relevant to work is communicated effectively with team members to enable efficient completion of tasks in accordance with the organisation's policies and procedures

2.2 Knowledge and skills are shared between team members

3. Give and receive support to/from team members

3.1 Feedback/assistance is given to other team members in an appropriate manner

3.2 Team members are supported in achieving workplace goals

3.3 Feedback from other team members is acted upon appropriately

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

encouraging others/team members

following instructions

interpersonal skills

listening and using a variety of communication skills

providing suggestions and information

reporting information

Required Knowledge

composition of workplace teams and roles and responsibilities of team members

non operational and operational communication processes

techniques for giving and receiving feedback in a constructive manner

techniques for supporting others

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential for this unit that competence be demonstrated in the effective communication and contribution to the achievement of tasks consistent with agreed goals

Consistency in performance

Evidence will need to be gathered over time in a variety of team situations including regular work group and occasional or one-off work group

Context of and specific resources for assessment

Context of assessment

On the job or in a simulated workplace environment

Specific resources for assessment

No special requirements

Guidance information for assessment

Information that will assist or guide assessment will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Teams comprise

two or more people working towards a shared purpose

Appropriate situation to request assistance may include

difficulty meeting timelines

to comply with occupational health and safety requirements

unsure of best method to complete task

to maximise efficiency

Assisting other team members may include

own tasks completed

to comply with occupational health and safety requirements

assistance requested

actions of others do not comply with requirements

other team member appears to be having difficulty completing task

Contribute to workplace goals may include

completion of task

achievement of new competencies

development of new skills

attainment of new knowledge

personal development

Activities may include

Working with other members of a team in a work environment or responding in a combat or support role to natural emergencies technological/industrial emergencies

civil/political emergencies and non emergency operations including community events

public relations - activities

sporting events

parades

festivals

Conditions under which this competency may be required include

hazardous conditions eg adverse weather

after dark operations

difficult terrain

time pressure

varying time frames from immediate/short term to long term response operations

varying access to equipment/resources necessitating the use of improvised techniques

single or multi organisation responses

dealing with human behaviours that result from emergency situations

non-emergency operations and events eg training and community education

Appropriate feedback on performance may include

acknowledging initiative

aptitude

ideas

performance and assistance

providing constructive criticism

Organisation's policy and procedures may vary between sectors and organisations and may include

legislation relevant to the operation/incident/response

legislation relevant to the organisation

operational

corporate and strategic plans

operational procedures

operational performance standards

organisation's personnel practices

policy and procedures

organisation's quality standards

Communication processes may include

established organisation's procedures for recording and reporting

the use of logs

notebooks

pagers

radios and telephones

team members may be geographically dispersed and require communication systems and technology to remain in contact

This unit contains employability skills.