PUATEA003B
Lead, manage and develop teams

This unit covers competency in achieving organisational objectives and effective working relationships through managing and developing individuals and teams.

Application

This unit applies to Public Safety workers who have a management/leadership role that includes basic HR functions and responsibility for ongoing development of the team.


Prerequisites

PUATEA002B Work autonomously (Fire sector specific)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Develop and maintain a team

1.1 Work contributions or suggestions from staff are continually sought and encouraged.

1.2 Contributions to team operations are acknowledged and suggestions are dealt with constructively.

1.3 Team members' skills are used and developed according to work requirements.

1.4 Team members are consulted about implementing new work practices.

2. Communicate objectives and required standards

2.1 Team members are provided with up-to-date information concerning the objectives and standards required by the organisation.

2.2 Team members' understanding of objectives and standards is checked.

2.3 Organisational standards and values relating to equal employment opportunity, anti discrimination and workplace harassment are modelled and promoted to team members.

3. Manage and improve performance of teams and individuals

3.1 Relevant and realistic team development plans are based on identified strengths and weaknesses of all team members.

3.2 Regular constructive feedback on all aspects of work performance is provided to individuals and the team.

3.3 Performance is assessed and addressed in a fair and timely manner in accordance with organisational guidelines and procedures.

4. Support and participate in development activities

4.1 Training needs of individuals and the team are identified and assessed on a regular basis in line with organisational guidelines and procedures.

4.2 An action plan to meet individual and team training and development needs is developed, agreed and implemented.

4.3 On the job training is provided to the required organisational standard and to meet team needs.

4.4 Team members are encouraged and supported to attend training and to undertake other development opportunities.

4.5 Coaching and mentoring are utilised as development tools.

5. Provide leadership to individuals and teams

5.1 The link between the function of the team and the goals of the organisation is understood and communicated to the team.

5.2 Participative decision making is used to develop, implement and review work of the team and allocate responsibilities where appropriate.

5.3 Opportunities are given to individuals and teams to develop new and innovative work practices and strategies.

5.4 Delegation to individuals and team members is appropriate and relevant to team objectives and goals in accordance with organisational policy and procedures.

5.5 Allocated tasks are within the competence of team members and supported with appropriate authority, autonomy and training.

6. Manage difficulties to achieve positive outcomes

6.1 Potential or actual conflict between team members or between self and other individuals is recognised and addressed.

6.2 Difficulties in achieving required outcomes are identified, analysed and solutions developed and communicated to appropriate personnel.

6.3 Individuals experiencing difficulties which cannot be addressed within the team are referred to appropriate personnel according to organisational policies and procedures.

7. Create and maintain conditions for productive work

7.1 Work environment is monitored to ensure it is maintained in line with organisational standards.

7.2 Improvements to working environment are recommended and implemented where possible.

7.3 Workplace hazards are identified or anticipated and managed to maintain safe working conditions.

Required Skills

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

assessing training needs

conflict resolution and negotiation

consulting team members

interpersonal skills

leading and supervising individuals and teams

problem solving

providing constructive feedback

Required Knowledge

all organisational policies

anti discrimination and harassment

industrial awards and agreements

legislation relevant to work group activities

occupational health and safety requirements

organisational personnel practices and guidelines

organisational policy relating to equal employment opportunity

organisational quality standards and values

principles of effective team operation and leadership

principles of human resource management

principles of leadership

procedures

protocols and standards affecting work group activities

relevant training courses and development opportunities

Evidence Required

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential for this unit that competence be demonstrated by team leader meeting objectives and performance requirements.

Consistency in performance

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments.

Context of and specific resources for assessment

Context of assessment

A combination of oral or written presentations on the job and/or in a simulated scenario.

Specific resources for assessment

No special requirements.


Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Training and development opportunities may include:

formal course participation

on the job training

work experience

external study

conference and seminar attendance

induction

job rotation

Training standards may include:

industry best practice

legislative requirements

organisational standards

Australian standards

manufacturers’ specifications

endorsed competencies

Appropriate personnel may include:

human resource manager

counsellors

supervisors

team members

managers

Organisational policy procedures requirements and guidelines may vary between sectors and organisations and may include:

legislation relevant to the organisation

operational

corporate and strategic plans

organisational performance standards

organisational personnel practices and guidelines

organisational quality standards

protocols

standard operating procedures

equal employment opportunity policies

occupational health and safety and welfare policy

learning strategies

codes of conduct

Civil Aviation Orders

requirements of regulatory authorities

search and rescue time/procedures/action

organisation’s approach to environmental management and sustainability


Sectors

Not applicable.


Employability Skills

This unit contains employability skills.


Licensing Information

Not applicable.