This unit of competency supports stipendiary or cadet stewards and others authorised to conduct and resolve racing incident investigations.
Competencies attained in this unit apply to the greyhound, harness or thoroughbred code of the industry. Consequently when performance criteria are applied they will relate to the greyhound code or the harness code or the thoroughbred code, and statements of attainment for this unit will reflect this distinction.
Elements and Performance Criteria
Apply the principles of administrative law.
1. Natural justice is applied to the investigation and resolution of racing incidents.
2. Racing protocols and procedures are followed during the investigation and resolution of incidents.
3. Documentation of investigations and interviews is prepared in compliance with the rules of racing and administrative law principles.
Use effective interview techniques.
4. Appropriate non-verbal communication skills are employed.
5. Communication and recording aids are used.
6. Techniques for dealing with difficult people are applied.
7. Conflict resolution strategies are employed.
8. Assertiveness skills are used.
9. Questioning techniques employed are effective and in accordance with administrative law principles.
10. Interviews and inquiries are conducted with due consideration for organisational protocols and time constraints.
11. Rights and responsibilities are relayed to participants.
12. Assertiveness skills are employed during inquiries.
13. Participant's need for assistance is identified and provided.
14. Decisions made are based on evidence provided and the rules of racing.
Determine appropriate penalties.
15. Rules of racing are reviewed in relation to incident.
16. Penalties appropriate to the incident are considered.
17. Previous history of participant is considered when deciding penalty.
18. Decision is announced.
19. Participant's right to appeal is explained.
communicating with other stewards, racing officials, licensed and registered personnel and others using assertive communication techniques to gather, interpret and relay information related to racing incident investigations
completing duties in accordance with safe operating procedures and nominated time frame
completing clear and concise stewards' reports
complying with organisational policies and procedures and the rules of racing
conducting inquiries and arriving at satisfactory conclusions
gathering relevant evidence to racing incidents covered by the rules of racing
hearing and adjudicating race protests
managing conflicts and difficult situations
performing the duties of a steward with due consideration to the individual differences and needs of licensed persons
preparing and presenting evidence for appeals
reading and interpreting workplace documentation, including rules of racing
relating to people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities
teamwork skills to ensure completion of job tasks
written communication skills to complete workplace documentation and reports.
communication procedures for communicating with other stewards and industry personnel, including reporting lines within the workplace and wider racing industry
detailed understanding of applicable federal, state or territory legislation and regulations relating to anti-discrimination and harassment
ethical conduct standards of relevant racing principal authority
industry terminology related to steward duties, racing operations and wider racing industry
OHS and environmental legislative requirements
organisational policies and procedures
principles of administrative law
principles of effective communication
purpose of racing operations documentation
racing industry animal welfare requirements
rules of racing
reporting requirements for irregularities and problems
rules relating to licensed personnel, permit holders and others authorised to undertake work associated with the greyhound, harness and thoroughbred codes
rules relating to conduct of inquiries, hearings, protests and appeals
state and territory Acts governing the specific racing code of the industry.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:
knowledge of the requirements, procedures and instructions applicable to applying the principles of administrative law to racing incident investigations and resolution
demonstration of ability to employ a range of communication strategies to elicit facts and information and to defuse potentially difficult situations, while applying the principles of natural justice and procedural fairness and complying with equity principles
implementation of procedures and timely techniques for the safe, effective and efficient application of administrative law principles to investigations and resolution of racing incidents
working with others to undertake and complete the required procedures that meet required outcomes.
Evidence should be collected over a period of time in a range of racing industry administration and operations contexts, and include dealings with an appropriate range of situations.
Context of and specific resources for assessment
Competency must be assessed in a racing workplace that provides access to the required resources. Assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints. It is to comply with relevant regulatory requirements or Australian Standards requirements.
Assessment of the practical components of this unit will be by observation of relevant skills.
The following resources must be available:
materials and equipment relevant to assessing candidate's ability to apply the principles of administrative law to investigation and resolution of racing incidents
racing administration buildings, race meetings and related facilities
work instructions and related documentation.
Method of assessment
Assessment methods must satisfy the endorsed Assessment Guidelines of the Racing Training Package.
The suggested strategies for the assessment of this unit are:
written and/or oral assessment of candidate's required knowledge
observed, documented and firsthand testimonial evidence of candidate's application of practical tasks
case studies to assess candidate's ability to provide written and/or oral responses to various scenarios.
Evidence is required to be demonstrated over a period of time, therefore where performance is not directly observed any evidence should be authenticated by supervisors or other appropriate persons, at least one of whom should be approved by the State Principal Racing Authority.
This unit may be assessed in a holistic way with other units of competency relevant to the industry sector, workplace and job role.
Guidance information for assessment
Assessment methods should reflect workplace demands (e.g. literacy and numeracy demands) and the needs of particular target groups (e.g. people with disabilities, Aboriginal and Torres Strait Islander people, women, people with a language background other than English, youth and people from low socioeconomic backgrounds).
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
The range statement provides details of how this competency can be used in the workplaces of the racing industry to apply the principles of administrative law to investigation and resolution of racing incidents. Workplaces include greyhound, harness and thoroughbred racecourses, training tracks and administration buildings.
Stewards oversee the conduct of all racing-related activities within the responsibilities and powers described under the rules of racing. The conditions under which this unit is delivered and assessed must take into consideration these powers and responsibilities. These powers and responsibilities are further described in the rules of racing for the relevant racing code. It is strongly recommended that training facilitators and learners refer to these powers and responsibilities as part of the range of conditions for all units covered in the steward specialist area of the Training Package.
Natural justice , also known as procedural fairness, is applied to:
conduct of inquiries, hearings, protests and appeals
dealings with licensed persons, including:
drug testing procedures
Racing protocols and procedures include:
legal parameters within the rules of racing and the stewards' rights and obligations under these rules when conducting an investigation and resolution of an incident.
Non-verbal communication may include:
distance or physical contact
Communication and recording aids may include:
Techniques for dealing with difficult people may include:
analysing the situation from the interviewee's point of view
avoiding using manipulation or displays of temper
creating a clear picture of the overall situation
defining the parameters or constraints of the inquiry and solution
identifying strengths and weaknesses of the case
judging issues at hand and not individuals
keeping calm and controlling level and pitch of voice
recognising the existence of difficulty
restraining from retaliating to interviewee's manipulation or displays of temper
stating the issues.
Questioning techniques may include:
identifying and acknowledging individual differences
identifying own issues that might impact on effective interviewing, including:
job role limitations
personal interaction styles
identifying legislation and organisational policies, procedures and protocols that impact on effective interviewing, including natural justice
using open-ended questions.
Assertiveness skills may include:
acknowledging rights of self and others
giving others an opportunity to state their case
keeping control of emotions
keeping control of tone, level and pitch of voice
maintaining authority without resorting to emotional blackmail or violence
Participant's need for assistance may be required due to:
lack of racing industry experience
lack of reading or writing skills
non-English speaking background
physical or intellectual disability.
Evidence may include:
copy of betting sheets and fluctuations
Explanations of participant's right to appeal may cover:
how to obtain relevant documentation
permitted time frame
steps involved in appealing a decision
types of decisions that are eligible for appeal.
Greyhound, harness and thoroughbred racing codes
This unit contains employability skills.