ELEMENT

PERFORMANCE CRITERIA

1. Identify and research organisation's needs

1.1. Access, interpret and apply compliance documentation relevant to the work activity

1.2. Analyse organisation goals, objectives and strategies to gain direction as to the type of research to be undertaken

1.3. Investigate and analyse site environments to develop options, strategies and anticipated outcomes

1.4. Clearly state in research briefs the objectives and outcomes, and the requirements for presentation of information

1.5. Develop and implement strategies that translate the objectives into the planning process

1.6. Evaluate existing system and equipment suitability

1.7. Research, evaluate, select and purchase new equipment

1.8. Analyse and interpret research information to establish options and opportunities

2. Prepare business plans/budgets

2.1. Involve internal and external stakeholders in the planning process in a way that uses their contribution effectively and gains their support for the outcomes

2.2. Prepare and present business plans/budgets including contingency plans

2.3. Prepare plans that contain a clear statement of priorities and schedules

2.4. Provide optional strategies in the contingency plans in the event that all resources are not secured or the situation changes

2.5. Identify all resources required for plans and strategies and how they will be acquired and utilised

2.6. Develop implementation plans and schedules in line with operational requirements incorporating support from all stakeholders

3. Design and implement performance indicators

3.1. Set and agree to operating targets

3.2. Establish and monitor systems against human/financial/ physical performance targets

3.3. Establish and gain agreement on reporting mechanisms

3.4. Ensure that criteria used to evaluate performance criteria provide sufficient information to make recommendations

4. Monitor and review performance

4.1. Interpret and analyse financial/human and physical information to monitor the relationship between budget/forecast/past performance and actual performance

4.2. Prepare and gain agreement on operating budgets by relevant stakeholders

4.3. Establish systems to monitor financial/human and physical performance using appropriate technology

4.4. Identify variations in performance and take action to rectify out-of-specification results

4.5. Make recommendations regarding future planning within the organisation's continuous improvement processes

4.6. Produce and analyse management reports in accordance with company/auditors requirements

4.7. Present operational performance in accurate, clear and concise manner, appropriate to audience

5. Explain the cause of success or failure in operation performance

5.1. Base explanations of the cause of success or failure on sufficient, reliable evidence

5.2. Explain site performance in an accurate, clear and concise manner appropriate to the audience

5.3. Evaluate, consider and present alternate explanations for operational performance

5.4. Incorporate lessons drawn from success or failure in future operational planning and continuous improvement activities

Required skills

Specific skills are required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes the ability to carry out the following as required to establish and evaluate an operational performance management system:

apply legislative, organisation and site requirements and procedures for establishment and evaluation of an operational performance management system

monitor mining plant and equipment performance and maintenance

manage people and processes

develop business plans

prepare operating budgets and forecast trends

analyse and review production costs and equipment/plant operating costs

manage projects and tasks

coordinate resources human, financial and physical

control operating costs

gain statutory/legal approvals

prepare tender specifications

implement change

access and use appropriate technologies

prepare and present management reports

negotiate with internal/external customers, community and statutory/legal authorities

resolve conflict

Required knowledge

Specific knowledge is required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes knowledge of the following as required to establish and evaluate an operational performance management system:

site operations

site products and services

site plant and equipment

team management

quality systems

relevant statutory/legal control

organisational objectives

resource quantification

financial models

fundamentals of contract law

human resource policies and practices

industrial awards/enterprise agreements

business planning

risk management, principles, strategies and applications

customer/client relations

organisational change and development

environmental management

occupational health and safety

computer applications

negotiation techniques

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:

knowledge of the requirements, procedures and instructions for establishing and evaluating operational performance management systems

implementation of procedures and techniques for the safe, effective and efficient establishment and evaluation of operational performance management systems

the identification of the relevant information and scope of the work required to meet the required outcomes

the identification of viable options and the selection of operational performance management systems that best meet the required outcomes

working with others to undertake and complete the establishment and evaluation of operational performance management systems

consistent successful establishment and evaluation of operational performance management systems

Context of and specific resources for assessment

This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills.

Assessment of this competency requires typical resources normally used in a resources and infrastructure sector environment. Selection and use of resources for particular worksites may differ due to the site circumstances.

The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job.

Customisation of assessment and delivery environment should sensitively accommodate cultural diversity.

Aboriginal people and other people from a non English speaking background may have second language issues.

Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required.

Method of assessment

This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical applications using more than one of the following assessment methods:

written and/or oral assessment of the candidate's required knowledge to apply in undertaking of the establishment and evaluation of operational performance management systems

observed, documented and/or first hand testimonial evidence of the candidate's:

implementation of appropriate requirements, procedures and techniques for the safe, effective and efficient achievement of required outcomes

identification of the relevant information and scope of the work required to meet the required outcomes

identification of viable options and the selection of operational performance management systems that best meet the required outcomes

consistent achievement of required outcomes

first hand testimonial evidence of the candidate's:

working with others to undertake and complete the establishment and evaluation of operational performance management systems

provision of clear and timely required support and advice on the establishment and evaluation of operational performance management systems

Guidance information for assessment

Consult the SkillsDMC User Guide for further information on assessment including access and equity issues.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Compliance documentation may include:

legislative, organisation and site requirements and procedures

manufacturer's guidelines and specifications

Australian standards

operational requirements

budget requirements

risk management

statutory compliance

development approval, mining licenses (or equivalent), which may include:

OHS

environmental

quality

purchasing

contract management

administration (including records and reports)

common law

dangerous goods

development of training policies/programs to aid compliance

industrial relations

industry licensing

local government

Mines Act

navigation

planning and assessment

trade practices

waterways

weights and measures

workers compensation/WorkCover

Employment and workplace relations legislation

Equal Employment Opportunity and Disability Discrimination legislation

Stakeholders may include:

regulatory authorities

tenders

operating managers

project managers

contractors

employees

community

suppliers

customers

Resources may include:

people

buildings/facilities

finance

equipment

power/energy

technology

information

Evaluation may include:

cost-benefit analysis

pay-back period

discounted cash flow and net present value