ELEMENT

PERFORMANCE CRITERIA

1. Establish the decision-making process

1.1. Access, interpret and apply compliance documentation relevant to the work activity

1.2. Develop policies which clearly express the worksite's commitment to decision making at the appropriate level

1.3. Clearly define and allocate responsibilities and duties which allow the implementation and integration of the decision-making process

1.4. Develop systems and procedures to provide the appropriate information to manage the decision-making process

1.5. Provide information to the level necessary for effective decision making

1.6. Notify decisions having impact beyond the decision maker's area of responsibility to the area(s) concerned in a timely manner

2. Obtain and analyse the information needed for decision making

2.1. Research the advice and information needs of recipients in ways which are appropriate and sufficient and take account of worksite constraints

2.2. Identify the information needed to make the required decisions at the various levels/sections of the worksite

2.3. Select information which is accurate, relevant to the objectives, and sufficient to arrive at reliable decisions

2.4. Ensure that methods of obtaining information are consistent with worksite values, policies and legal requirements

2.5. Take prompt and effective remedial action where information is inadequate, contradictory or ambiguous

2.6. Use methods of analysis which achieve the objectives, identify patterns and trends, and lead to clear conclusions

2.7. Ensure that a record of the analysis is sufficient to indicate assumptions and decisions made at each stage

3. Make decisions

3.1. Base decisions on sufficient, valid and reliable information and analysis

3.2. Ensure that decisions are consistent with worksite values, policies, guidelines and procedures

3.3. Make decisions in time for appropriate action to be taken

4. Advise and inform others

4.1. Make timely decisions and communicate clearly to those who need to know

4.2. Provide advice and information at a time and place, and in a form and manner appropriate to the needs of recipients

4.3. Provide information which is accurate, current, relevant and sufficient

4.4. Provide advice which is consistent with worksite policy, procedures and constraints and supported by reasoned arguments and appropriate evidence

4.5. Confirm recipients' understanding of the advice and information provided

4.6. Use feedback from recipients to improve the way advice and information is provided

4.7. Use feedback processes effectively to monitor the implementation and impact of decisions

Required skills

Specific skills are required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes the ability to carry out the following as required to manage decision-making processes:

apply legislative, organisation and site requirements and procedures for managing decision-making processes

clearly relate goals and actions to the strategic aims of the worksite

identify and interpret reports and information

take opportunities when they arise to achieve the longer-term aims or needs of the worksite

listen actively, ask questions, clarify points and rephrase others' statements to check mutual understanding

adopt communication styles appropriate to listeners and situations, including selecting an appropriate time and place

create and prepare strategies for influencing others

understand the culture of the worksite and act to work within it or influence it

establish information networks to search for and gather relevant information

seek information from multiple sources

produce a variety of solutions before taking a decision

produce own ideas from experience and practice

take decisions which are realistic for the situation

take decisions in uncertain situations or based on restricted information when necessary

Required knowledge

Specific knowledge is required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes knowledge of the following as required to manage decision-making processes:

strategic planning

industrial awards/enterprise agreements

OHS

organisational change and development

corporate, group and individual goal setting techniques

corporate planning model and techniques

critical path analysis and planning methods and techniques

statutory and site rules, policies, procedures and regulations

action planning methods

information technology

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:

knowledge of the requirements, procedures and instructions for managing decision-making processes

implementation of procedures and techniques for the safe, effective and efficient management of decision-making processes

the identification of the relevant information and scope of the work required to meet the required outcomes

the identification of viable options and the selection of decision-making processes that best meet the required outcomes

working with others to undertake and complete the management of decision-making processes

consistent successful management of decision-making processes

Context of and specific resources for assessment

This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills.

Assessment of this competency requires typical resources normally used in a resources and infrastructure sector environment. Selection and use of resources for particular worksites may differ due to the site circumstances.

The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job.

Customisation of assessment and delivery environment should sensitively accommodate cultural diversity.

Aboriginal people and other people from a non English speaking background may have second language issues.

Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required.

Method of assessment

This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods:

written and/or oral assessment of the candidate's required knowledge in undertaking of the management of decision-making processes

observed, documented and/or first hand testimonial evidence of the candidate's:

implementation of appropriate requirement, procedures and techniques for the safe, effective and efficient achievement of required outcomes

identification of the relevant information and scope of the work required to meet the required outcomes

identification of viable options and the selection of decision-making processes that best meet the required outcomes

consistent achievement of required outcomes

first hand testimonial evidence of the candidate's:

working with others to undertake and complete the management of decision-making processes

provision of clear and timely required support and advice on the management of decision-making processes

Guidance information for assessment

Consult the SkillsDMC User Guide for further information on assessment including access and equity issues.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Compliance documentation may include:

legislative, organisation and site requirements and procedures

manufacturer's guidelines and specifications

Australian standards

trade practices

weights and measures

waterways

workers compensation/WorkCover

planning and assessment

local government

dangerous goods

industry licensing

industrial relations

navigation

Mines Act

common law

development of training policies/programs to aid compliance

Employment and workplace relations legislation

Equal Employment Opportunity and Disability Discrimination legislation

Monitoring may include:

review of written reports

performance appraisal

auditing procedures