ELEMENT

PERFORMANCE CRITERIA

1. Implement, monitor and report administrative procedures

1.1. Access, interpret and apply compliance documentation relevant to the work activity

1.2. Implement contract administration procedures for reviewing contract performance against performance criteria

1.3. Implement procedures for monitoring and rectifying performance

1.4. Develop and implement procedures for adjusting performance where performance does not meet contractual requirements

2. Monitor contract time frame and specifications

2.1. Undertake regular inspection of contract services to ensure compliance with contract specifications

2.2. Identify and document variations between the specified scope of services and the contract, and notify relevant personnel

2.3. Carry out testing of services in progress by the contractor in accordance with legislative, regulation and worksite requirements

3. Resolve contractual disputes

3.1. Investigate disagreements to identify cause and validity

3.2. Negotiate and agree terms of resolution

3.3. Follow contracted prescriptions for dispute resolution

3.4. Seek specified advice to resolve disputes

3.5. Seek appropriate technical/legal advice to clarify dispute issues

4. Implement contract completion

4.1. Review contract conditions and responsibilities with appropriate personnel to ensure satisfactory completion

4.2. Report contract completion to appropriate personnel

4.3. Evaluate contract performance against agreed benchmarks

Required skills

Specific skills are required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes the ability to carry out the following as required to implement, monitor, rectify and report on contracts:

apply legislative, organisation and site requirements and procedures for implementing, monitoring, rectifying and reporting on contracts

access, interpret and apply technical information and briefings to other staff

apply the principles of contract management

assess the risks and the hazards attached to contract management

develop procedures appropriate to site operations for management of contracts

plan and coordinate work

identify training needs related to contract management

interpret and apply contract specifications

conduct testing of contracted services and products

Required knowledge

Specific knowledge is required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes knowledge of the following as required to implement, monitor, rectify and report on contracts:

legislative and statutory requirements and the instructions relating to contract maintenance

site operation procedures

site design relating to contracted services

contract management requirements

risk management procedures

inspection and testing of contracted services / products

site reporting procedures

review processes and techniques

knowledge of contract design criteria

training programs

computer based systems

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:

knowledge of the requirements, procedures and instructions for implementing, monitoring, rectifying and reporting on contracts

implementation of procedures and techniques for the safe, effective and efficient implementation, monitoring, rectification and reporting on contracts

the identification of the relevant information and scope of the work required to meet the required outcomes

the identification of viable options and the selection of processes to implement, monitor, rectify and report on contracts that best meet the required outcomes

working with others to undertake and complete the implementation, monitoring, rectification and reporting on contracts

consistent successful implementation, monitoring, rectification and reporting on contracts

Context of and specific resources for assessment

This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills.

Assessment of this competency requires typical resources normally used in a resources and infrastructure sector environment. Selection and use of resources for particular worksites may differ due to the site circumstances.

The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job.

Customisation of assessment and delivery environment should sensitively accommodate cultural diversity.

Aboriginal people and other people from a non English speaking background may have second language issues.

Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required.

Method of assessment

This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods:

written and/or oral assessment of the candidate's required knowledge in undertaking the implementation, monitoring, rectification and reporting on contracts

observed, documented and/or first hand testimonial evidence of the candidate's:

implementation of appropriate requirements, procedures and techniques for the safe, effective and efficient achievement of required outcomes

identification of the relevant information and scope of the work required to meet the required outcomes

identification of viable options and the selection of processes for implementation, monitoring, rectification and reporting on contracts that best meet the required outcomes

consistent achievement of required outcomes

first hand testimonial evidence of the candidate's:

working with others to undertake and complete the implementation, monitoring, rectification and reporting on contracts

provision of clear and timely required support and advice on the implementation, monitoring, rectification and reporting on contracts

Guidance information for assessment

Consult the SkillsDMC User Guide for further information on assessment including access and equity issues.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Compliance documentation may include:

legislative, organisation and site requirements and procedures

manufacturer's guidelines and specifications

Australian standards

Employment and workplace relations legislation

Equal Employment Opportunity and Disability Discrimination legislation

Contracts may be for :

products

maintenance contracts

supply contract

cleaning contracts

waste removal contracts

plant and equipment commissioning and decommissioning contracts

equipment supply contracts

other worksite requirements

Administration may include:

supervision

management

monitoring

overseeing

Contract performance is evaluated in terms of:

adherence to time lines

costs

progress towards objectives

adherence to quality standards

occupational health and safety standards

Testing may include:

sampling

routine checks

audit

observation

meetings

occupational health and safety checks

Contract conditions may include:

tender documentation

maintenance plans

defects liability