ELEMENT

PERFORMANCE CRITERIA

1. Plan, prepare for quality work outcomes

1.1. Access, interpret and apply compliance documentation including quality standards relevant to the work activity

1.2. Identify and agree on performance indicators for individual work with the appropriate persons

1.3. Ensure work is completed within time, quality, cost and productivity parameters

1.4. Plan work to facilitate the achievement of quality standards

2. Apply quality systems to individual work activities

2.1. Carry out work to relevant quality procedures

2.2. Adjust and agree on performance indicators to meet changing circumstances with appropriate personnel

2.3. Suggest and implement procedure improvements with relevant people including corrective actions

2.4. Complete relevant quality documentation in accordance with site requirements

3. Monitor and report quality standards on a worksite

3.1. Monitor quality of outputs and identify non-compliance

3.2. Monitor work processes, report incidents and apply local risk control processes to minimise quality non-compliance

3.3. Communicate information about variations in quality to appropriate personnel

Required skills

Specific skills are required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes the ability to carry out the following as required to maintain and monitor site quality standards:

apply legislative, organisation and site requirements and procedures for maintaining and monitoring site quality standards

maintain, monitor and recommend changes to system documents including reporting documents, work systems and/or plant

solve problems, particularly in teams, paying particular attention to safety issues and adjusting performance indicators to reflect changed circumstances

show initiative in adapting to changing work conditions or contexts particularly when working across a variety of work areas

access, interpret and apply information on relevant organisation policies, procedures and instructions

use mathematical ideas and techniques to complete quality documentation

Required knowledge

Specific knowledge is required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes knowledge of the following as required to maintain and monitor site quality standards:

site/enterprise quality systems and processes

work planning processes

technical and operational capability and limitations of resources and workplace equipment

company and statutory guidelines, procedures and practices

reporting procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:

knowledge of the requirements, procedures and instructions for maintaining and monitoring site quality standards

implementation of requirements, procedures and techniques for the safe, effective and efficient completion of maintenance and monitoring of site quality standards

working with others to undertake and complete the maintenance and monitoring of site quality standards that meets all of the required outcomes

consistent timely completion of maintenance and monitoring of site quality standards that safely, effectively and efficiently meets the required outcomes.

Context of and specific resources for assessment

This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills.

Assessment of this competency requires typical resources normally used in a resources and infrastructure sector environment. Selection and use of resources for particular worksites may differ due to the site circumstances.

The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job.

Customisation of assessment and delivery environment should sensitively accommodate cultural diversity.

Aboriginal people and other people from a non English speaking background may have second language issues.

Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required.

Method of assessment

This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods:

written and/or oral assessment of the candidate's required knowledge

observed, documented and/or first hand testimonial evidence of the candidate's:

implementation of appropriate requirement, procedures and techniques for the safe, effective and efficient achievement of required outcomes

consistent achievement of required outcomes

first hand testimonial evidence of the candidate's:

working with others to undertake and complete the maintenance and monitoring of site quality standards

Guidance information for assessment

Consult the SkillsDMC User Guide for further information on assessment including access and equity issues.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Compliance documentation and quality standards may include:

legislative, organisation and site requirements and procedures

manufacturer's guidelines and specifications

Australian standards

site management plans

code of practice, recognised standards or guidelines

approved code of practice

systems of health and safety

customer specifications

Employment and workplace relations legislation

Equal Employment Opportunity and Disability Discrimination legislation

Performance indicators may include:

time parameters

quantity

productivity parameters

quality parameters

cost parameters

time targets for own work

criteria for evaluation of own work

measures to avoid wastage

criteria for measurement of internal and external customer satisfaction

processes to ensure 'right first time' approach

Relevant quality documentation may include:

daily production reports

specific product or process reports or records

Appropriate personnel may include:

those for whom one has responsibility

line managers

staff representatives

colleagues

customers

suppliers