ELEMENT

PERFORMANCE CRITERIA

1. Implement quality processes

1.1. Access, interpret and apply compliance documentation relevant to the work activity

1.2. Actively encourage and support team members to participate in the site quality plan decision making processes and to assume responsibility and authority

1.3. Provide information on the site quality plan in a language, style and format that is understood by site personnel

1.4. Provide coaching and mentoring support to individuals and teams to maximise opportunities for implementation of the site quality plan

1.5. Maintain the site quality plan while implementing the quality requirements of other site processes

2. Make recommendations based on performance that has been monitored and reported on

2.1. Monitor the organisations systems and technology to identify ways in which planning and operations could be developed

2.2. Strengthen customer service by using quality improvement techniques and processes

2.3. Identify and recommend developments to the site quality plan to relevant personnel and apply appropriate recommendations

3. Consolidate opportunities for further development

3.1. Inform individuals and teams of savings and productivity improvements in achieving the site quality plan

3.2. Document work performance and use the information to identify opportunities for the development of quality

3.3. Manage quality records, reports and recommendations for development in accordance with the site quality plan requirements

Required skills

Specific skills are required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes the ability to carry out the following as required to apply a quality management system on site:

apply legislative, organisation and site requirements and procedures for applying a quality management system on site

promote and monitor quality processes on site

gain the commitment of individuals and teams to quality principles and practices

encourage ideas and feedback from other team members in developing and refining quality processes

use available technology to monitor and review quality performance

apply effective quality problem identification and problem solving techniques

initiate processes to enhance the quality of individual and team performance

maintain a focus on quality performance in achieving outcomes acceptable to customers

Required knowledge

Specific knowledge is required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes knowledge of the following as required to apply a quality management system on site:

legal knowledge relating to a site quality plan

key aspects of the organisation's quality system

site quality plan procedures and requirements

human resource management principles

continuous quality improvement processes

quality plan monitoring and review procedures and processes

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:

knowledge of the requirements, procedures and instructions for application of a quality management system on site

implementation of requirements, procedures and techniques for the safe, effective and efficient completion of application of a quality management system on site

working with others to plan, prepare and conduct the application of a quality management system on site

evidence of the consistent successful application of a quality management system on site

Context of and specific resources for assessment

This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills.

Assessment of this competency requires typical resources normally used in a resources and infrastructure sector environment. Selection and use of resources for particular worksites may differ due to the site circumstances.

The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job.

Customisation of assessment and delivery environment should sensitively accommodate cultural diversity.

Aboriginal people and other people from a non English speaking background may have second language issues.

Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required.

Method of assessment

This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods:

written and/or oral assessment of the candidate's required knowledge

observed, documented and/or first hand testimonial evidence of the candidate's:

implementation of appropriate requirement, procedures and techniques for the safe, effective and efficient achievement of required outcomes

consistent achievement of required outcomes

first hand testimonial evidence of the candidate's:

working with others to undertake and complete the application of a quality management system, on site provision of clear and timely instruction and supervision by the individual of those involved in the conduct of the application of a quality management system

Guidance information for assessment

Consult the SkillsDMC User Guide for further information on assessment including access and equity issues.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Compliance documentation may include:

legislative, organisation and site requirements and procedures

manufacturer's guidelines and specifications

Australian standards

Employment and workplace relations legislation

Equal Employment Opportunity and Disability Discrimination legislation

Site quality plan may include:

organisation's quality policy

allocation of responsibilities

consultation procedures

communication procedures

monitoring procedures

review procedures

record keeping procedures

reporting procedures

training procedures

compliance procedures

procedures for applying interim solutions

standard operating procedures

safe operating procedures

work instructions

emergency procedures

permit requirements

sampling and testing procedures

documentation procedures

reporting procedures

product specifications

delivery standards

customer service standards

Site personnel may include:

employees

contractors

Monitor may include:

periodically observing

supervising

critically observing

recording the progress of an activity

identifying quality development opportunities