ELEMENT

PERFORMANCE CRITERIA

1. Manage administrative tasks, correspondence and records

1.1. Administrative tasks are assessed, prioritised and executed to ensure effectiveness of operations.

1.2. Correspondence and records are completed accurately and in a timely manner.

1.3. Correspondence and departmental reports and forms are maintained securely.

1.4. Movement of correspondence and records is accurately recorded.

1.5. Correspondence and records are submitted and stored correctly.

2. Maintain notes and records of duties performed

2.1. Notes/records of duties are completed and maintained correctly.

2.2. Notes are current and accurately maintained.

3. Complete and submit departmental reports and forms

3.1. Documentation is completed according to organisational requirements.

3.2. Content of forms/reports is accurate and complete, legible, understandable and in the correct formats.

3.3. Documentation is submitted within the required timeframe.

4. Prepare, submit and/or assess documentation for the issue of licences and/or regulatory authorisations

4.1. Procedures for preparation and assessment forlicences and/or regulatory authorisations are correct.

4.2. Document assessment procedures and applicant security checks are carried out correctly.

4.3. Appropriate licence authority is correctly issued and details recorded.

5. Receive, record and store money and property

5.1. Receipt, recording and storage procedures for money and/or property are correct.

5.2. Stored money/property is maintained securely.

5.3. Property received is recovered from storage and disposed of correctly.

Required skills

using accurate keyboarding

applying professional judgement in the issuing of licences/regulatory authorisations.

Literacy skills used for:

accessing databases for the purpose of checking applicant details/history

accurately completing departmental forms and reports complying with organisational requirements regarding completion/currency of maintenance logs and patrol records

producing clear and concise written communication.

Numeracy skills used for:

assessing documents for licences

receiving monies.

Required knowledge

by-laws and regulations relating to the preparation of documentation

jurisdictional laws

issuing of licences/authorities and storage of property/money

various types of departmental and licensing system documents/proformas/logs and the preparation requirements for each.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

accurately prepare documentation

issue and receipt licences

store and record money/property consistent with agency policies, procedures and guidelines.

Context of and specific resources for assessment

Assessment is to be conducted on the job or in a simulated environment.

Resources may include:

access to appropriate departmental proformas, licence applications, property books and storage systems

access to information databases to enable applicant suitability checks.

Method of assessment

The following assessment methods are suggested:

observation of practical demonstration

practical exercises or role-plays

written or oral short-answer testing.

Guidance information for assessment

This unit may be assessed holistically with other units within a qualification.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Administrative tasks may include:

initiating telephone calls

stores requisitions and distribution

equipment maintenance

organising transport.

Correspondence and records may include:

formatted documents

auditable and accountable documents

investigation files

internal and external memos

computer

audiotape records.

Departmental reports and forms may include:

accoutrements usage reports

exhibit/evidence reports/briefs

incident reports

interview reports

motor vehicle log books

patrol activity reports

property book and disposal schedules

time sheets and leave forms.

Preparation and assessment for licences and/or regulatory authorisations may include:

'burning off' (not all jurisdictions)

fishing permits or licences (not all jurisdictions)

over dimension haulage permits (not all jurisdictions).

Preparation and assessment may require liaison with other agencies, such as police, local government, fire services and road transport authorities.

Assessment procedures may include:

checking applicant's criminal record

checking submitted documentation for accuracy and completeness

personal health suitability

references.

Money and property could be:

found and handed in to police

recovered/confiscated in the process of an investigation

recovered from accident scenes.

Money and/or property received may or may not:

become 'evidence' in later court proceedings.

The disposal of property may include:

disposal through organisationally sanctioned means, such as public auction

forfeiture to the Crown (under Confiscated Assets laws)

return to lawful claimant.

Unit sector

Fisheries compliance

This unit contains employability skills.