The unit refers to competence in communication rather than English language. It is a required unit for all seafood industry sector qualifications, with the exception of the fisheries compliance stream at Certificate III and higher.

ELEMENT

PERFORMANCE CRITERIA

1. Perform routine workplace duties following simple written notices

1.1. Written workplace notices are read and interpreted correctly.

1.2. Routine written instructions or procedures are followed in sequence.

1.3. Clarification is sought from workplace supervisor on all occasions when any instruction or procedure is not understood.

2. Locate specific information in written material

2.1. Specific information relevant to purpose is located.

2.2. Key information is interpreted correctly.

3. Follow simple spoken messages

3.1. All required information is gathered by listening and is correctly interpreted.

3.2. Instructions or procedures are followed in appropriate sequence for task and in accordance with information received.

3.3. Clarification is sought from workplace supervisor on all occasions when any instruction or procedure is not understood.

4. Participate in discussion to clarify issues, solve problems or consolidate working relations

4.1. Team meetings are attended on time.

4.2. Own opinions are clearly expressed and those of others are listened to without interruption.

4.3. Discussion with others is conducted in a courteous manner appropriate to age and cultural background.

4.4. Questions about simple routine workplace procedures and matters concerning conditions of employment are asked and responded to.

5. Complete relevant work related documents

5.1. Forms relating to conditions of employment are completed accurately and legibly.

5.2. Forms documenting routine tasks are completed accurately and legibly.

6. Estimate, calculate and record routine workplace measures

6.1. Estimates of routine workplace measures are made.

6.2. Basicarithmetic processes are used to calculate routine workplace measures.

6.3. Workplace data is recorded on standard workplace forms and documents.

6.4. Errors in recording information on forms/documents are identified and rectified.

Required skills

communicating orally to clarify understanding and to participate in workplace meetings and discussions

completing relevant workplace forms as specified in the range of variables

operating communications equipment in use in the enterprise relevant to the individual's work responsibilities.

Numeracy skills used for:

estimating processes

using basic arithmetic processes for routine workplace measures.

Required knowledge

basic mathematical processes of addition, subtraction, division and multiplication

estimation processes

communication procedures and systems/technology relevant to the enterprise and the individual's work responsibilities.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment evidence required to demonstrate competence in this unit

Assessment must confirm ability to:

complete a range of routine tasks in the workplace complying with all displayed work-related notices. Particular emphasis is to be placed on the observance of safety, health and hygiene-related notices or instructions.

estimate and calculate routine workplace data

participate effectively in interactive workplace communications which may be in English or another language used at a particular workplace

record routine workplace data.

Context of and specific resources for assessment

Assessment is to be conducted at the workplace or in a simulated work environment.

Resources may include:

a range of health, safety and other notices commonly found in the workplace

workplace personnel and other forms/documents as listed in the range of variables.

Method of assessment

The following assessment methods are suggested:

observation of work activities

practical exercises

project work

written or oral short-answer testing.

Materials required to be read or listened to should be short, phrased in simple sentences and contain vocabulary familiar to the intended reader.

When writing short notes on forms the writer conveys overall meaning even if grammar and spelling is not 100% accurate.

Standardised forms or reports may be required. Clarification may be sought by asking to rephrase or repeat information.

Communication is assisted by use of body language, dictionaries or a supportive peer.

Guidance information for assessment

This unit may be assessed holistically with other units within a qualification.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

Notices may include:

dockets with customer details

instructions and labels

may be in English or languages other than English

occupational health and safety (OHS), ecologically sustainable development (ESD) and food safety policies/procedures/alerts

personnel information, notes and rosters

symbols and signs

tables and simple graphs.

Teams may include:

formal or informal groups/teams

level of supervision

rosters

small or large groups/teams

teams based on work function.

Discussionmay include:

non-verbal gestures, signals, signs and diagrams

verbal (e.g. face to face, telephone, electronic and via two-way radio)

written (e.g. electronic, memos, instructions and forms).

Forms may include:

hazard/accident/incident report forms

personnel forms

safety reports

shift reports/rosters

telephone message forms.

Routine workplace measures may relate to:

leave entitlements

materials usage

packing and storing of stock or product

pay

product characteristics (e.g. length, weight, capacity, time, temperature, stock density, stock numbers and age)

product tallies

shift allowances.

Basic arithmetic processes include:

addition

division

multiplication

subtraction.

Recording information may be done by:

computer-based systems

manually.

Unit sector

Core

This unit contains employability skills.