Application
This unit describes the performance outcomes, skills and knowledge required to provide technical direction to team members providing a range of client services. It also involves improving own technical skills via professional development activities.
This unit applies to senior hairdressers and barbers who work in salons, or as session stylists, or technical advisors to product companies. They work independently, have considerable specialist skills and knowledge and provide technical leadership, training and support to team members.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Model high standards of professional competence. | 1.1.Work with professional technical and service proficiency according to organisational service values. 1.2.Act as a positive role model for others through professional performance. |
2. Provide technical direction to manage client services. | 2.1.Assist team members to assess client needs and characteristics to determine optimum recommendations for client service. 2.2.Encourage and value all contributions towards planning the client service. 2.3.Monitor provision of client services, provide technical advice and assist team members with technical questions. 2.4.Examine and assess referred technical problems professionally and positively. 2.5.Determine technical resolution and communicate to team members unambiguously and concisely. 2.6.Review client service outcomes and provide feedback to team members. 2.7.Contribute to technical skills development of team members through ongoing demonstration of techniques, coaching and supervision. |
3. Enhance own technical proficiency. | 3.1.Seek and consider constructive criticism to improve own professional competence and technical skills. 3.2.Engage in a range of professional development activities, industry networks and events to improve own professional technical competence. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
take responsibility for the technical direction of a hairdressing or barbering team over six, three hour work periods
across those work periods, cumulatively, monitor provision of services, provide technical advice and assist team members with technical questions for the following client services:
client consultation
haircutting
haircolouring or lightening
hair styling and finishing
across those work periods, cumulatively:
resolve any technical issues that require remedial client action
review client service outcomes for six clients and provide feedback to individual team members providing services
coach team members by demonstrating techniques for three different hairdressing or barbering services
source three different professional development opportunities to improve personal technical skills.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
for industry and the organisation in particular:
personal services values and business objectives
client service and complaint resolution policies and procedures
practices for managing quality assurance of client services
concepts of continuous improvement for technical delivery of hair services and how to manage this at an operational level
problem-solving and decision-making processes and techniques and application to typical technical hair service issues
different leadership styles and characteristics of effective technical leadership
techniques for motivating team members to achieve technical proficiency and provide quality client service outcomes:
involving individuals and teams in decision making processes
providing encouragement and opportunities for skill development
recognising abilities, achievements and positive workplace behaviour
providing encouragement, constructive criticism and coaching.
Assessment Conditions
Skills must be demonstrated in a hairdressing or barbering environment; this can be:
a hairdressing or barbering industry workplace, or
a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public, or
industry venues and sites where session events are operated, or
session venues and sites operated within a training organisation where real session events are staged in live time.
Assessment must ensure use of:
paying clients with different service requirements; these can be:
clients in a hairdressing or barbering industry workplace, or
clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business, or
models or performers in a session styling setting
a team whose technical performance is the responsibility of the individual; this can comprise:
team members in a hairdressing or barbering industry workplace, or
people who participate as team members in a simulated hairdressing or barbering workplace, or
people who participate in session styling events
sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence
activities that require the individual to work with commercial speed, timing and productivity to:
deal with multiple hairdressing or barbering tasks simultaneously
ensure that client services are completed within designated timeframes that reflect accepted industry practice
a ventilated product preparation area with:
preparation benches
product storage areas including secure storage for hazardous substances
washing up sink with hot and cold running water for cleaning equipment
operator hand washing facilities:
basin with hot and cold running water
liquid soap
single use towels or hand dryer
a basin services area with this equipment and consumables:
shampoo back wash basins with hot and cold running water and adjustable temperature controls
shampoo hoses or spray attachments
client shampoo chairs or couches
clean client gowns or wraps
clean client towels
hairdressing or barbering services workstations with:
one mirror per workstation
one adjustable client services chair per workstation
tools and equipment used to provide the following services:
haircutting:
haircutting scissors
texturising and thinning shears
electric clippers and attachments
hair colouring and lightening:
tint brushes and combs
foils
hair styling and finishing:
thermostatically controlled ceramic flat irons
blow dryers with heat diffusers
heat lamps
hairdryers
general cross-service tools:
client skin stain prevention products
liquid measure
plastic bowls
combs
hair and neck brushes
sectioning clips
hair rollers of different sizes
pin curl clips
personal protective equipment:
apron
disposable safety masks or safety goggles
rubber or disposable gloves
skin barrier cream
a diverse professional range of hair products for:
shampooing and conditioning
hair colouring and lightening
hair styling and finishing
organisational client service and complaint resolution policies and procedures.
Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:
hold a Certificate IV qualification in Hairdressing, or be able to demonstrate equivalence of competencies; and
have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or
have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
Skill | Description |
Oral communication skills to: | ask open and closed probe questions and actively listen to clarify ambiguities and understand technical problems resolve technical problems in a professional and constructive manner. |
Planning and organising skills to: | manage own timing and productivity to effectively monitor the provision of multiple client services. |
Sectors
Hairdressing
Competency Field
Technical Leadership