Provide lash and brow treatments

This unit describes the performance outcomes, skills and knowledge required to analyse the lash and brow needs of clients and provide a range of treatments that may include lash and brow colouring, brow shaping and lash perming. Lash and brow treatments are provided in response to client consultation. They involve the performance of known procedures where some discretion and judgement is required in the selection of products, equipment, and contingency measures within commercial service time constraints.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.


This unit applies to lash and brow treatments, which could be an individual treatment or form part of a facial treatment that has been designed to meet client requirements.

Elements and Performance Criteria




Manage lash and brow treatments.


Prepare service area, client and self according to relevant legislation and codes and workplace policies and procedures.


Identify and evaluate client characteristics and needs to enable advice and recommendations for a treatment plan.


Select procedures and products according to agreed treatment plan and confirm with client.


Identify contraindications, explain to client, and refer to appropriate professional where required.


Thoroughly cleanse client's skin and remove all make-up from treatment area.


Safely dispose of treatment waste to minimise negative environmental impacts according to workplace procedures.


Chemically treat eyelash and eyebrows.


Perform and evaluate patch test where required to determine adverse effects.


Prepare, apply and remove products according to client requirements, manufacturer instructions, relevant legislation and workplace policies and procedures.


Perform chemical treatment procedures according to relevant legislation, workplace policies and procedures and manufacturer instructions.


Apply post-treatment product according to client requirements.


Evaluate result against client's expectations and agreed treatment plan.


Shape eyebrows.


Prepare, apply and remove products according to client requirements, manufacturer instructions, relevant legislation and workplace policies and procedures.


Apply soothing product according to client requirements.


Clean and disinfect tweezers and implements after use or dispose of wax according to relevant legislation and workplace policies and procedures.


Dispose of hair according to relevant legislation and workplace policies and procedures.


Evaluate eyebrow shape against client expectations and treatment plan.


Review treatment and provide post-treatment advice.


Obtain client feedback and record relevant outcomes of treatment.


Recommend future treatment program and revise treatment plan according to client needs.


Make productrecommendations according to client requirements.


Rebook client according to agreed treatment plan.

Required Skills

Required skills

The following skills must be assessed as part of this unit:

technical skills to:

respond to contraindications and adverse effects

identify client characteristics and recommend and agree on a service

apply a range of lash and brow products and techniques, including chemical treatments

apply universal infection control precautions and skin penetration legislation

respond to questions and provide information and reassurance to the client throughout the service

literacy skills to:

read and apply product and treatment information

complete a client treatment plan

read and apply relevant workplace documents

numeracy skills to:

calculate time and sequence required for proposed treatments

calculate cost of proposed procedures according to workplace guidelines.

Required knowledge

The following knowledge must be assessed as part of this unit:

provision of relevant health and hygiene regulations and requirements

relevant occupational health and safety regulations and requirements

infection control procedures and skin penetration legislation

workplace policies and procedures in regard to lash and brow treatments

appearance of contraindications and adverse effects

lash and brow treatment procedures, including:

preparation of service area

preparation of products and equipment

preparation of client

patch test/skin test procedures, including preparation of area, product application and observation

waxing procedures, including preparation of area, pattern of wax application and removal

workplace environmental controls for cleaning and disposing of waste product and equipment

post-treatment procedures

post-treatment and home-care advice to client

causes of skin reactions in regard to lash and brow treatments and appearance and management of adverse effects, including:

inflammation arising from lash and brow treatments

infections of eye or surrounding area

spotting on skin

hive like reaction

ingrown hair

infection of hair follicle

workplace product range and manufacturer instructions and safety data sheets

skin and hair structure and growth in regard to lash and brow treatments, including:

types of hair: lanugo, vellus, terminal

factors affecting hair growth, such as:

hormonal: topical and systemic

exposure to sunlight


drugs and chemicals

hair growth patterns

effects of waxing and tweezing on hair

growth cycle of hair and its relationship to waxing and tweezing

histology of hair

advantages and disadvantages of permanent hair removal versus temporary hair removal

permanent and semi-permanent colour, and permanent wave product ingredients and actions.

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

applying standard infection control precautions and skin penetration legislation

using effective questioning and active listening techniques to consult, reassure and negotiate with clients, while maintaining discretion and confidentiality

analysing client's face, identifying client requirements, and developing and recording treatment plan, including:

recognising possible contraindications

lash and brow areas of face requiring special treatment

range of appropriate treatment products and application techniques

range of appropriate products, including chemical products, and treatment procedures

review of previous treatments

safely applying a range of treatment products, including chemical products and lash and brow treatment procedures according to manufacturer instructions

using time effectively and controlling product waste

evaluating lash and brow treatments and advising clients on future treatments, home care and complementary products.

Context of and specific resources for assessment

Assessment must ensure:

that competency is consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the Assessment Guidelines

that competency is demonstrated in the workplace or a simulated workplace environment in a range of real work situations which may include client interruptions and involvement in other related activities normally expected in the workplace.

Assessment must ensure access to:

an environment, which includes as a minimum:

individual client workstations

adjustable facial couch with safe working access for operator and equipment

electricity supply to each workstation

apprppriate supply of towels

client gown


magnifying lamp


eyelash curlers

hot wax or strip wax at each workstation

professional lash and brow colouring products

relevant workplace documentation including:

manufacturer's equipment instructions

product instructions

manufacturer safety data sheets

workplace policies and procedures manuals

a range of clients with different lash and brow treatment requirements.

For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of learners performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate handling of a range of contingencies, including:

preparing and cleansing client's skin, removing all make-up from treatment area

tweezing eyebrows

applying lash and brow colour treatment products according to manufacturer instructions

evaluating treatment outcomes and checking client satisfaction

written and oral questioning appropriate to the language and literacy level of the learner, to assess knowledge and understanding of lash and brow treatments, including home-care advice and relevant legislation

completion of workplace documentation relevant to the provision of lash and brow treatments

third-party reports from technical experts

completion of self-paced learning materials, including personal reflection and feedback from a trainer, coach or supervisor.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIBBCCS301A Apply the principles of skin biology to beauty treatments

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Clients may include:

new or regular clients with routine or special needs

female or male clients

people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

Relevant legislation and codes may include:

state or territory Acts and local regulations relating to skin penetration

health regulations

industry codes of practice.

Workplace policies and procedures may include:

health and hygiene

environmental protection practices, such as:

waste minimisation



energy efficiency, e.g. electricity saving devices and practices

waste disposal

resource management

water efficiency

workplace time frame allocated for service.

Treatment plan must include:

required procedures

appropriate products

areas requiring special treatment

eyebrow shape

skin sensitivity

follow-up procedures.

Procedures may include:



chemical treatments.

Products may include:




bleaching agents

perming solutions


Contraindications may include:

bacterial, viral or fungal infections

acne or concurrent treatment with acne medication






sensitive eyes


scar tissue and lesions

other visible non-normal skin.

Appropriate professional may include:

medical practitioner

complementary therapist.

Adverse effects may include:

inflammation arising from use of hair removal or chemical treatment products

infection of hair follicle

inflammation or damage to eye.

Chemical treatment procedures may include:

eyelash colouring

eyelash perming

eyebrow colouring.

Future treatment program may include:

number and frequency of future treatments

alternative treatments

permanent hair removal.

Product recommendations may include:






Competency Field

Facial Services

Employability Skills

This unit contains employability skills.

Licensing Information

Not applicable.