This unit applies to funeral home, cemetery and crematorium staff and involves working with relative autonomy.

Nil

ELEMENT

PERFORMANCE CRITERIA

1

Operate a chapel.

1.1

Identify and complete daily work requirements to assist with efficient chapel operations according to workplace policies and procedures, and relevant legislation.

1.2

Review and communicate daily chapel schedules to funeral personnel and relevant staff.

1.3

Open up and close chapel each day according to schedules and workplace policies and procedures.

1.4

Receive, place and transfer coffins and caskets according to workplace policies and procedures and special requirements.

1.5

Check coffin and casket nameplates against chapel register.

1.6

Assist funeral personnel and external staff as required.

2

Maintain a chapel.

2.1

Maintain cleanliness of chapel according to workplace policies and procedures and daily schedules.

2.2

Conduct regular maintenance checks and take corrective action according to workplace policies and procedures, and relevant legislation.

2.3

Document maintenance and repair activities according to workplace policies and procedures.

Required skills

verbal and non-verbal communication skills, including active listening and questioning techniques, to liaise with relevant parties, confirm and communicate work requirements and display empathy, respect and courtesy

literacy and numeracy skills to register and record bookings, review and monitor chapel schedules, and complete required documentation

planning and organisational skills to identify and complete daily work requirements and maintain chapel schedules

customer service skills to maintain confidentiality and tact

interpersonal skills to relate to people from a range of social, cultural, religious and ethnic backgrounds and with a range of physical and mental abilities

teamwork skills to assist other parties

problem-solving skills to identify and address chapel maintenance requirements.

Required knowledge

relevant workplace policies and procedures regarding chapel operation procedures

chapel operation procedures, including booking systems

social, religious and cultural differences and traditions

professional funeral services industry parameters and protocols in dealing with the deceased and the bereaved.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to accurately register, record and check chapel bookings according to workplace policies and procedures

implementation of all daily chapel operation and maintenance activities in an efficient manner and in accordance with scheduled bookings

coordinating chapel operations on multiple occasions to ensure consistency of performance and ability to respond to different situations.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills within a chapel environment where coffins or caskets are received and placed in preparation for funeral services

access to relevant documentation, such as chapel schedules and bookings

range of chapel equipment, including floral tribute markers and audio equipment.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of candidate identifying and applying procedures for operating and maintaining a chapel, including registering chapel bookings and cleaning chapel while applying relevant policies, procedures and legislation

written or verbal questioning to assess knowledge and understanding of relevant procedures with regard to operating and maintaining a chapel

participation in role plays in relation to liaising with relevant personnel

review of workplace records completed by candidate

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIFFNL002A Assist with the conduct of a funeral.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Daily work requirements may include:

recording and checking chapel bookings

placing and removing signs and floral tribute markers

checking and completing relevant documentation, which may include:

funeral service details

celebrant instructions

applications for burial

certificates of burial or delivery for cremation

schedule running sheets

transfer documents

preparing and operating recording, lighting and musical equipment, which may include:

video recording equipment

audio recording equipment

musical equipment

CD and DVD players

computer equipment

television monitors

integrated lighting

ambience control

vision mixer

preparing and operating electronic coffin or casket lowering equipment.

Workplace policies and procedures may include:

standard operating policies and procedures

standards and certification requirements

quality assurance procedures

OHS procedures

emergency procedures, including fire and accident procedures

security procedures

food handling procedures

personal hygiene

safe food storage

cleaning, sanitation and waste storage and disposal practices.

Relevant legislation and regulations may include:

OHS

Cemeteries Act

local regulations.

Funeral personnel may include:

funeral director

funeral arranger

transfer staff

transportation services.

Relevant staff may include:

leading hand

OHS representative

manager

supervisor

co-worker.

Special requirements may include:

social, cultural and religious requirements, such as:

orientation of coffin or casket

lighting and placement of candle

placement of flowers

placement of photographs.

External staff may include:

caterer

florist.

Corrective action may include:

reporting maintenance issues to appropriate personnel

undertaking minor repairs.

Sector

Funeral Services

Burials and Cremations

This unit contains employability skills.