This unit applies to cemetery and crematorium supervisory staff and involves taking responsibility for communicating work requirements to monumental stonemasons and monitoring the installation of monuments.

Nil

ELEMENT

PERFORMANCE CRITERIA

1

Identify and confirm monument installation requirements.

1.1

Liaise with appropriate personnel to confirm monument installation requirements.

1.2

Advise relevant staff of workplace policies and procedures, and relevant legislation for carrying out monument installation as required.

1.3

Issue permits for installation of monuments to stonemasons according to workplace policies and procedures.

2

Oversee installation of monuments.

2.1

Monitor monument installations according to workplace policies and procedures, and relevant legislation.

2.2

Liaise with monumental stonemasons using appropriate communication techniques.

2.3

Address problems that arise during and after monument installations and assist staff in their resolution as appropriate.

2.4

Identify potential or actual breaches of relevant legislation or workplace policies and procedures and take appropriate action.

Required skills

communication skills, including active listening and questioning techniques and clear and direct communication to liaise with relevant staff and confirm and communicate monument installation requirements

literacy and numeracy skills to read and interpret workplace policies, procedures and permits

planning and organisational skills to advise stonemasons of monument installation requirements and monitor completion of tasks

interpersonal skills to relate to people from a range of social, cultural, religious and ethnic backgrounds and with a range of physical and mental abilities

teamwork skills to coordinate and supervise staff in performance of required tasks

problem-solving skills to identify and resolve problems that arise during or after monument installation.

Required knowledge

monument installation procedures

basic construction techniques applying to forming and reinforcing

concrete strengths, behaviours and mixing techniques

in-depth knowledge of relevant federal, state or territory, and local government legislation and regulations relating to OHS and monument installation

relevant workplace policies and procedures regarding installation of monuments

roles and duties of stonemasons.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to communicates work requirements to monumental stonemasons, including workplace policies and procedures, and relevant legislation

use of clear and accurate communication with colleagues and supervision of the safe and efficient installation of monuments and good presentation of burial sites

coordinating monument installation on multiple occasions to ensure consistency of performance and ability to respond to different situations.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills in a cemetery or crematorium environment where funeral monuments can be installed and potential or actual safety breaches can be identified and corrected

access to relevant documentation, such as work permits.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of candidate communicating work requirements for monument installations to stonemasons, monitoring monument installation procedures and identifying and resolving problems

written or verbal questioning to assess knowledge and understanding of relevant legislation and workplace policies and procedures with regard to monument installation

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIFBCR019A Coordinate burial works

SIFMGT001A Coordinate a team.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Appropriate personnel may include:

customer service staff

sales consultants

sales coordinators

managers

supervisors

cemetery or crematorium managers

grounds people

gardeners

horticulturalists

leading hands.

Monument installation requirements may include:

location of monument

timeframe of installation

installation procedures, such as:

size and design of monument

selection of material used

engineering specifications.

Relevant staff may include:

leading hands

supervisors

cemetery or crematorium managers.

Workplace policies and procedures may include:

standard operating policies and procedures

standards and certification requirements

quality assurance procedures

OHS procedures, such as:

workplace environment and safety

use of personal protective equipment

manual handling procedures

use of tools and equipment

material handling procedures, including hazardous materials

emergency procedures, including fire and accident procedures.

Relevant legislation and regulations may include:

OHS

cemetery Acts and by-laws

local government regulations

Lands Act

Environment Protection Act

Australian standards

Worksafe Australia certification and standards.

Potential or actual breaches may include:

inappropriate staff behaviour

inefficient work performance

unsafe work practices.

Sector

Funeral Services

Burials and Cremations

This unit contains employability skills.