Application
This unit describes the performance outcomes, skills and knowledge required to handle enquiries from funeral homes and schedule burials or cremations in a manner that meets all parties’ needs. It applies to cemetery and crematorium staff working under the direction of a manager or supervisor and according to work health and safety, relevant legislation and workplace policies and procedures.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Respond to enquiries. | 1.1 Respond to enquiries regarding burials, cremations and services from funeral home personnel. 1.2 Confirm details of burial or cremation and service requirements, including social, cultural and religious requirements. |
2. Schedule burials or cremations. | 2.1 Consult with relevant personnel to schedule burials, cremations and services. 2.2 Enter scheduling data and records into workplace information systems. 2.3 Communicate schedules to relevant personnel. 2.4 Complete bookings correctly. 2.5 Check and complete relevant documentation. |
Evidence of Performance
Evidence of the ability to:
handle enquiries and communicate with funeral home personnel to schedule burials or cremations in a manner that meets all parties’ needs
identify details of burial or cremation and service requirements, including social, cultural and religious requirements
communicate scheduling information to relevant personnel.
Evidence of performance of scheduling burials or cremations on two or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.
Evidence of Knowledge
Demonstrated knowledge of:
roles and responsibilities of funeral home and cemetery and crematoria personnel
burial or cremation procedures
workplace information systems used to schedule burial or cremations, including electronic and manual
documentation in relation to scheduling burials or cremations, including:
Death Certificate
standard operating procedures
work orders
burial documentation
cremation documentation
council permits
schedule running sheets
site identification details
cemetery plan or map
social, religious and cultural differences and traditions in relation to burials or cremations
workplace policies and procedures regarding scheduling burials or cremations
federal, state or territory, and local government legislation and regulations relating to documentation and confidentiality requirements for burials and cremations
professional funeral services industry parameters when dealing with the bereaved.
Assessment Conditions
Skills must be demonstrated in the workplace or in a simulated environment that is as industry realistic as possible. In a simulated environment, it is essential that assessment is conducted:
using suitable facilities, equipment and resources, including:
a cemeteries or crematoria office environment
communication equipment, computers, printers, information programs, record systems and software programs to control scheduling of burials and cremations
under industry conditions where there is:
integration of tasks with possible interruptions to work typical of the job role
speed and timing requirements that reflect commercial operating conditions
interaction with team members and relevant personnel
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Sectors
Cemetery and Crematoria
Competency Field
Cemetery and Crematoria Administration and Coordination