Application
This unit describes the performance outcomes, skills and knowledge required to advise families and arrange the collection or memorialisation of cremated remains. It applies to crematorium staff working with relative autonomy according to work health and safety, relevant legislation and workplace policies and procedures.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify wishes of family. | 1.1 Discuss collection and memorialisation options, services, ceremony and procedures with family of deceased person. 1.2 Recognise any social, cultural and religious considerations, requirements and rituals of family. 1.3 Assist family to determine collection or memorialisation arrangements that best suit their needs. |
2. Arrange for collection of cremated remains. | 2.1 Locate cremated remains and prepare according to family requirements. 2.2 Obtain appropriate vessel or container for cremated remains according to family requirements. 2.3 Complete and file documentation. 2.4 Issue cremated remains to designated person as required after completing relevant documentation. |
3. Arrange for memorialisation of cremated remains. | 3.1 Determine suitable time for memorialisation in consultation with family. 3.2 Liaise with appropriate staff to arrange for memorialisation and communicate requirements. 3.3 Confirm appropriate memorial site according to family requirements. 3.4 Arrange for manufacture of memorial plaque. 3.5 Check and complete relevant documentation. |
Evidence of Performance
Evidence of the ability to:
liaise with, and determine family requirements and arrange memorialisation or collection of remains
communicate arrangements with colleagues
complete all documentation accurately.
Evidence of performance on two or more collection or memorialisation of cremated remains is required to demonstrate consistency of performance and ability to respond to different situations.
Evidence of Knowledge
Demonstrated knowledge of:
crematorium operating procedures
social, religious and cultural differences and traditions in relation to memorialisation of cremated remains, including:
traditional expressions of grief and mourning
dress standards
cultural rituals to assist grieving
duration of mourning
behaviour appropriate to client beliefs
types of monuments
religious denomination
spiritual symbolism
inurnment procedures
taboos regarding death
choice and placement of flowers
types of memorial sites for cremated remains
professional funeral services industry parameters in dealing with the bereaved and the deceased’s remains
federal, state or territory, and local government legislation and regulations relating to collecting and memorialising cremated remains and associated documentation
workplace policies and procedures regarding collecting or memorialising cremated remains, including relevant documentation in relation to issuing cremated remains to designated persons.
Assessment Conditions
Skills must be demonstrated in the workplace or in a simulated environment that is as industry realistic as possible. In a simulated environment, it is essential that assessment is conducted:
using suitable facilities, equipment and resources, including:
a crematorium office environment
appropriate communication equipment, computers, printers, information programs, records systems and software programs to coordinate memorialisation
vessels for cremated remains
documentation, including work orders and site identification details
under industry conditions where there is:
integration of tasks with possible interruptions to work typical of the job role
speed and timing requirements that reflect commercial operating conditions
interaction with clients and relevant personnel
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Sectors
Cemetery and Crematoria
Competency Field
Cemetery and Crematoria Administration and Coordination