Application
This unit describes the performance outcomes, skills and knowledge required to deal with enquiries from families and oversee the viewing of cremations. It applies to crematorium staff working with relative autonomy according to work health and safety, relevant legislation and workplace policies and procedures.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Arrange viewing of a cremation. | 1.1 Liaise with family to identify viewing requests and special needs. 1.2 Assess request for viewing and respond to family. 1.3 Liaise with appropriate personnel to identify and arrange viewing requirements, including social, cultural and religious needs. 1.4 Communicate viewing schedule and relevant information to family. 1.5 Arrange viewing area, including first aid facilities according to family needs. |
2. Oversee viewing of a cremation. | 2.1 Escort family to viewing area at appropriate time. 2.2 Explain proceedings to family using clear, sensitive and empathetic language. 2.3 Monitor viewing of cremation, dealing with contingencies as required. 2.4 Escort family from viewing area at appropriate time. 2.5 Check and complete relevant documentation. |
Evidence of Performance
Evidence of the ability to:
liaise with, and determine family viewing requirements and arrange viewing in keeping with these requirements
apply sensitive and empathetic verbal and non
communicate effectively with colleagues to ascertain viewing arrangements.
Evidence of performance of arranging and oversee viewings of two or more cremations is required to demonstrate consistency of performance and ability to respond to different situations.
Evidence of Knowledge
Demonstrated knowledge of:
crematorium operating procedures
social, religious and cultural differences and traditions in relation to viewing of cremations, including but not restricted to:
dress standards
cultural rituals to assist grieving
funeral rites according to religious denomination
taboos regarding death
strategies for dealing with contingencies in relation to viewings of cremations
workplace policies and procedures regarding viewing of cremations
federal, state or territory, and local government legislation and regulations relating to work health and safety/occupational health and safety, conduct of cremations and associated documentation
first aid procedures in relation to overseeing viewings of cremations
professional funeral services industry parameters and protocols for dealing with the deceased and the bereaved.
Assessment Conditions
Skills must be demonstrated in a crematoria workplace:
using suitable equipment and resources, including:
first aid facilities
under industry operating conditions where there is:
integration of tasks with possible interruptions to work typical of the job role
interaction with family members and relevant personnel
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Sectors
Cemetery and Crematoria
Competency Field
Cemetery and Crematoria Administration and Coordination