Application
This unit describes the performance outcomes, skills and knowledge required to identify and communicate burial procedures to staff, other personnel, clients and general supervisory cemetery and crematorium staff who ensure that all work is carried out according to work health and safety, relevant legislation and workplace policies and procedures.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Supervise staff in preparation for burials. | 1.1 Liaise with appropriate personnel to confirm burial requirements. 1.2 Advise relevant staff of relevant legislation and workplace policies and procedures for carrying out burials as required. 1.3 Review and communicate burial schedules to appropriate personnel. 1.4 Advise appropriate personnel of special requirements and burial procedures as required. |
2. Oversee conduct of burials. | 2.1 Monitor burial schedules to assist with efficient operations. 2.2 Assist staff to resolve scheduling difficulties and deal with contingencies. 2.3 Monitor burials according to schedules. 2.4 Address problems that may arise during and after burial and assist staff in their resolution as appropriate. 2.5 Identify potential or actual breaches of relevant legislation or workplace policies and procedures and take appropriate action. 2.6 Monitor relevant documentation and take corrective action as required. 2.7 Evaluate burials for to inform continuous improvement processes. |
Evidence of Performance
Evidence of the ability to:
communicate legislative and burial requirements and schedules to appropriate personnel
coordinate required personnel, tools, equipment and machinery and monitor operations to ensure all burial works are conducted safely and efficiently and in accordance with work specifications and burial schedules
supervise the safe and efficient burial of remains and reinstate the good presentation of burial site.
Evidence of performance of supervising staff on the conduct of five or more burials is required to demonstrate consistency of performance and ability to respond to different situations.
Evidence of Knowledge
Demonstrated knowledge of:
federal, state or territory, and local government legislation and regulations relating to work health and safety/occupational health and safety and conduct of burials
workplace policies and procedures regarding conduct of burials
standard cemetery operating procedures, including gravedigging
cemetery or crematorium records and booking systems
social, religious and cultural differences and traditions in relation to burials
professional funeral services industry parameters and protocols in dealing with the deceased and the bereaved
roles and duties of cemetery and crematorium personnel
effective strategies for dealing with breaches in relation to:
inappropriate staff behaviour
inappropriate response to client behaviour
inefficient work performance
documentation in relation to supervising burials, including but not restricted to:
burial documentation
council permits
schedule running sheets
cemetery plan or map.
Assessment Conditions
Skills must be demonstrated in a cemetery or crematoria workplace:
using suitable equipment and resources, including:
burial schedules and funeral booking systems
under industry operating conditions where there is:
integration of tasks with possible interruptions to work typical of the job role
speed and timing requirements that reflect commercial operating conditions
interaction with relevant personnel
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Sectors
Cemetery and Crematoria
Competency Field
Cemetery and Crematoria Administration and Coordination